Outlet Manager

Loews New Orleans Hotel is a prestigious and luxury hotel located in the vibrant Warehouse District of New Orleans, known for its rich cultural heritage and charm famously captured by Tennessee Williams in his plays and stories. As a cornerstone in this cultural crossroad, Loews New Orleans offers guests a blend of comfort and upscale experiences in the heart of the Big Easy. The hotel is celebrated for its dedication to providing an exceptional guest experience, marrying authentic Southern hospitality with modern amenities and exquisite dining options. It positions itself as a prime destination for travelers seeking an elegant stay enriched with local culture, culinary excellence, and attentive service.

The role offered at Loews New Orleans Hotel is a significant leadership position within the Food and Beverage department. The successful candidate will assist the Director of Food and Beverage in managing various dining outlets, ensuring seamless daily operations encompassing staffing, training, scheduling, and effective management of all service aspects. This role demands a hands-on leader who not only maintains high standards of quality and guest satisfaction but also actively engages in cost control, inventory management, and labor coordination to achieve operational efficiency.

This position serves as the right hand to the Food and Beverage Director and requires stepping in during their absence to uphold departmental standards. The Assistant Food and Beverage Manager will oversee outlet activities directly, ensuring that every guest experience surpasses expectations in both product and service. The role involves frequent interaction with guests to ensure their satisfaction and enjoyment. Additionally, the incumbent will manage staffing levels to optimize performance, communicate effectively with culinary teams regarding reservations and VIP guests, and maintain operational costs within budget.

This role also emphasizes the development and management of the Food and Beverage team through recruitment, training, performance appraisals, coaching, and discipline, adhering to Loews’ standards and policies. The position involves continuous participation in training programs aimed at enhancing service competency and maintaining a competitive edge in guest satisfaction and financial performance. The assistant manager will actively monitor and adjust staffing based on business activity, attend important meetings to stay informed of in-house activities and promotions, and ensure cross-departmental communication. The ideal candidate is visible on the floor during peak service times, working closely with bar and room service teams to deliver an unparalleled dining experience. They will promote teamwork, maintain cleanliness and safety standards, comply with uniform protocols, and consistently demonstrate professionalism and guest-focused service.

Overall, this is a dynamic and challenging role ideal for individuals passionate about hospitality management and dedicated to leading culinary and service teams to excellence in a top-tier hotel environment. The position requires a flexible schedule, including weekends and holidays, and offers an opportunity to be part of a culturally rich and esteemed hotel brand committed to luxury and outstanding guest experiences.