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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
employee discount
Life insurance
Dental Insurance
Vision Insurance
Job Description
Hard Rock Casino Rockford is part of the globally recognized Hard Rock brand, which is renowned for its dynamic entertainment, exceptional dining experiences, and vibrant atmosphere that attracts visitors seeking both excitement and relaxation. As a leading casino and resort destination, Hard Rock Casino Rockford offers a unique blend of gaming, dining, and entertainment options designed to provide guests with memorable experiences in a welcoming and energetic environment. The casino prides itself on its commitment to delivering superior guest service, maintaining high standards in cleanliness and safety, and fostering a positive work culture that values its team members. The company... Show More
Job Requirements
- must obtain and maintain all licenses and certifications per Federal, State, and Illinois Gaming Commission
- must successfully pass background check
- must be at least eighteen years of age
- must be able to work holidays and weekends and flexible shifts
- must have valid Food Handlers Card, Liquor License, and Illinois Gaming Commission Badge when working
- must be able to stand 50 percent of shift, walk 45 percent of shift, and sit 5 percent of shift
- ability to lift and carry up to 25 lbs
- must have ability to withstand noisy environments
- ability to anticipate guest and employee needs
- good communication skills and maintain friendly personable attitude at all times
Job Qualifications
- high school diploma or GED equivalency preferred
- strong mathematical skills
- ability to read and write English
- two years guest service experience in family or formal dining environment
- casino food and beverage experience preferred
Job Duties
- create an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment
- welcome every guest to improve guest satisfaction and promote positive guest relations
- escort guests to their tables or booths in a courteous and friendly manner
- inspect dining areas and set tables or booths when necessary
- practice and observe safety rules and regulations in all dining areas
- manage comps and reservation sheets
- run required reports including server, micro cashier, and batch reports from credit card machines
- present checks and collect settlements accurately
- efficiently serve between 25 to 35 guests per half-hour
- complete all opening and closing side duties
- stock areas with necessary items during and at the end of shifts
- maintain cleanliness of all dining areas
- ring all financial transactions accurately
- follow all policies and procedures regarding alcohol
- abide by all cash handling policies and procedures
- pick up and return bank and revenue to and from the cage or cash room
- verify all banks received and returned accurately
- take reservations when necessary
- remain knowledgeable of casino events
- perform other departmental duties and assignments as directed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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