Outlet Host/Hostess - HRC Biloxi

Our establishment is a vibrant and welcoming restaurant dedicated to providing exceptional dining experiences. We pride ourselves on creating an inviting atmosphere where guests feel valued from the moment they arrive. Our team members are the heart of our company, and we prioritize their health, well-being, and work-life balance by offering a comprehensive benefits package tailored to support them and their families. Employment benefits vary depending on employment status, ensuring that all team members have access to resources that allow them to maintain good health, plan for their futures, and enjoy a balanced lifestyle. We encourage prospective employees to explore the full range of our benefits on our career site at www.gotoworkhappy.com/benefits.

The role of Host is a pivotal position within our restaurant, acting as the initial point of contact for guests. This role is essential in setting the tone for a positive dining experience, as the Host warmly welcomes and seats guests, ensuring they feel valued and comfortable from the very first interaction. Beyond greeting guests, the Host serves as a multifaceted ambassador for our establishment, combining the roles of tour guide, communicator, entertainer, memorabilia curator, and musician at heart. This diverse set of responsibilities makes the Host position both dynamic and rewarding.

A successful Host must excel in guest interaction, answering questions accurately and politely, and maintaining a clean and organized waiting area to create a pleasant and efficient environment. Responsibilities also include answering phones and directing guests to various areas such as seating sections and restrooms. Hosts play an integral role in safety and security by providing vigilant protection for co-workers, guests, and any high-profile visitors like celebrities.

Collaboration is key in this role; Hosts assist servers, bussers, and managers to ensure smooth operations throughout the dining service. The position also involves performing opening, closing, and side duties, including tasks such as cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, and maintaining restrooms. Attention to detail and commitment to cleanliness ensure that the ambiance of the restaurant remains inviting and comfortable.

Above all, the Host is responsible for assuring complete guest satisfaction by creating memorable experiences that encourage guests to become "Raving fans" of the restaurant. Entertaining guests and engaging with them thoughtfully are crucial elements of this role, contributing to the overall success and reputation of our establishment. While this job description outlines the core functions of the Host position, it is understood that additional duties may be assigned as needed to support our mission of excellence in guest service and hospitality.