Outlet Host/Hostess

Our company is dedicated to fostering a supportive and healthy work environment where team members are valued as the cornerstone of our success. We understand that the well-being of our employees and their families is paramount, which is why we offer a comprehensive benefits package designed to help our team members maintain their health, plan for their future, and achieve a balanced work-life harmony. These benefits may vary depending on the employment status of each individual, reflecting our commitment to personalized support. Further details on our full range of benefits can be accessed via our career site at www.gotoworkhappy.com/benefits. Our organization prides itself on delivering exceptional service and memorable experiences, driven by the enthusiastic and dedicated efforts of our team members. We create an environment where each employee can thrive both personally and professionally, contributing meaningfully to our shared goals and success.

The Host position is a vital role within our hospitality team, serving as the first point of contact for guests and ensuring a warm, welcoming atmosphere from the moment they arrive. The Host not only greets, seats, and pages guests but also acts as a tour guide, communicator, entertainer, memorabilia curator, and a passionate music lover at heart. This multifaceted role requires an individual who can deliver outstanding customer service with a friendly demeanor and meticulous attention to detail. The Host ensures that guests experience a positive and memorable visit by maintaining an organized waiting area, answering inquiries politely and accurately, and assisting both guests and staff to create a smooth operational flow.

Key responsibilities include opening doors and warmly welcoming guests, providing clear and helpful directions around the facility including restrooms, answering the telephone, and ensuring a safe environment for coworkers, guests, and notable visitors such as celebrities. The role also involves supporting servers, bussers, and managers in their duties, performing opening, closing, and side tasks like cleaning glass, polishing brass, sweeping or vacuuming floors, wiping menus, and maintaining restrooms. Ultimately, the Host plays an essential part in cultivating a hospitable environment that promotes guest satisfaction and loyalty. By entertaining guests and creating "Raving fans," the Host helps transform routine visits into extraordinary experiences that resonate well beyond their time at the venue. This position is perfect for individuals who enjoy engaging with people, thrive in dynamic settings, and take pride in being the face of an exceptional hospitality experience.