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Outlet Captain | Hotel Indigo

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $23.00 - $25.00
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Work Schedule

Flexible
Day Shifts
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Benefits

hourly pay
tip eligible
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA/FSA plans
Referral Bonus
Discounted lodging
Employee assistance program
Online Learning Platform

Job Description

Hotel Indigo, managed by Columbia Hospitality, Inc., is a boutique hotel located in the heart of the Port of Everett's Waterfront Place redevelopment. The hotel features 142 comfortable rooms, over 8,000 square feet of versatile event space, and the Jetty Bar & Grille, which offers a seafood menu inspired by the Pacific Northwest. Surrounded by picturesque parks, residential areas, restaurants, and docks, Hotel Indigo blends urban convenience with scenic waterfront charm. Columbia Hospitality is a nationally recognized management and consulting company with over 25 years of expertise in hospitality, operating a diverse portfolio that includes award-winning hotels, resorts, restaurants, golf... Show More

Job Requirements

  • 3+ years experience as server in a similar restaurant environment
  • upscale/casual fine dining experience preferred
  • bartending experience preferred
  • supervisory/leadership experience preferred
  • working knowledge of modern pos systems
  • working knowledge of dining and beverage service procedures
  • working knowledge of applicable liquor laws and regulations
  • flexible and able to multitask in fast-paced or stressful situations
  • knowledge of microsoft word, excel, outlook
  • necessary state food handler's license(s) and liquor serving permit(s)
  • must be of the legal minimum required age (21+) to pour and serve alcoholic beverages

Job Qualifications

  • 3+ years experience as server in a similar restaurant environment
  • upscale/casual fine dining experience preferred
  • bartending experience preferred
  • supervisory/leadership experience preferred
  • working knowledge of modern pos systems
  • working knowledge of dining and beverage service procedures
  • working knowledge of applicable liquor laws and regulations
  • flexible and able to multitask in fast-paced or stressful situations
  • knowledge of microsoft word, excel, outlook

Job Duties

  • performs hands on service on the floor with a guaranteed section varying in size based on business demands and support needs
  • ensures all guests in the outlet are well served according to our steps of service guidelines
  • approves pos discounts, voids, and open item pricing for all foh team members in conjunction with the sous chef
  • mediates between foh and boh during service
  • ensures attractive, consistent presentation of all foods and beverages as ordered by the guest
  • maintains current knowledge of all food and beverage offerings
  • supervises and supports team members in the food and beverage department, assisting with training, coaching, and motivating staff
  • support the team on the floor by hosting, bussing, expediting, bartending, and overseeing others' sections as business levels demand to ensure an amazing guest experience
  • facilitates daily operations, coordinating sales, service, and operational activities
  • may assist with banquet or event setup and service as needed
  • ensures compliance with safety, health, and quality standards
  • responds to guest inquiries, concerns, and complaints on the floor or over the phone, escalating as necessary to f&b managers or director
  • enforces state liquor laws in daily operations
  • maintains a clean, safe, and organized work environment
  • prepares the daily shift report utilizing pos sales metrics and brief descriptions of service
  • coordinates with other departments to ensure seamless guest experiences on our property
  • performs other related duties and special projects as assigned by management to support departmental and organizational goals

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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