Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
wellness programs
Job Description
Hard Rock International (HRI) is a globally recognized entertainment brand operating venues in over 70 countries, with 265 locations that include owned, licensed, or managed Rock Shops, Live Performance Venues, and Cafes. Established as a global icon deeply connected to music, Hard Rock International owns the world’s largest and most valuable collection of authentic music memorabilia, with more than 86,000 pieces displayed worldwide. The company’s footprint extends beyond hospitality and entertainment into digital platforms through Hard Rock Digital, an online sportsbook, retail sportsbook, and internet gaming platform launched in 2020.
As a leader in the hospitality industry, Hard Rock Hotels & Casinos have earned numerous accolades, including being recognized as the number one brand in Outstanding Guest Satisfaction among Upper Upscale Hotels by J.D. Power for multiple years. The organization prides itself on its commitment to diversity, inclusion, employee well-being, and corporate social responsibility. Hard Rock International has received recognition as one of Forbes’ Best Employers for Women, Diversity, New Grads, and has been acknowledged as a top large employer within the Travel, Leisure, Gaming, and Entertainment sectors. Its status as the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal exemplifies its business excellence.
Within this vast creative and fast-paced environment, Hard Rock Cafe seeks dedicated Bussers who play a crucial role in maintaining the cleanliness, orderliness, and overall guest experience in the restaurant. As part of a dynamic team, Bussers at Hard Rock are responsible for clearing and resetting tables, sweeping floors, emptying trash cans, stocking ice and products, and keeping the back dock area organized. They collaborate closely with hosts, servers, and other Bussers to ensure seamless service and a welcoming environment.
Bussers at Hard Rock Cafe contribute directly to guest satisfaction by supporting the serving staff and facilitating an efficient and smooth dining experience. These team members demonstrate a strong sense of urgency and adaptability, often assisting with additional tasks such as removing ketchups, refilling guests’ drinks, and preparing bar pre-mixes in some locations. This role requires physical stamina and manual dexterity, as it involves moving around the restaurant for extended periods, lifting moderate weights, and working in a lively setting with varying temperatures and noise levels.
Hard Rock International values the health and well-being of its employees and offers a comprehensive benefits package that supports team members in maintaining a healthy work-life balance. Although benefits may vary according to employment status, the company emphasizes support for physical and mental wellness among its team. This role is an excellent opportunity for individuals who thrive in a fast-paced, energetic atmosphere and want to be part of a globally renowned hospitality brand dedicated to delivering exceptional guest experiences and fostering a positive workplace culture.
As a leader in the hospitality industry, Hard Rock Hotels & Casinos have earned numerous accolades, including being recognized as the number one brand in Outstanding Guest Satisfaction among Upper Upscale Hotels by J.D. Power for multiple years. The organization prides itself on its commitment to diversity, inclusion, employee well-being, and corporate social responsibility. Hard Rock International has received recognition as one of Forbes’ Best Employers for Women, Diversity, New Grads, and has been acknowledged as a top large employer within the Travel, Leisure, Gaming, and Entertainment sectors. Its status as the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal exemplifies its business excellence.
Within this vast creative and fast-paced environment, Hard Rock Cafe seeks dedicated Bussers who play a crucial role in maintaining the cleanliness, orderliness, and overall guest experience in the restaurant. As part of a dynamic team, Bussers at Hard Rock are responsible for clearing and resetting tables, sweeping floors, emptying trash cans, stocking ice and products, and keeping the back dock area organized. They collaborate closely with hosts, servers, and other Bussers to ensure seamless service and a welcoming environment.
Bussers at Hard Rock Cafe contribute directly to guest satisfaction by supporting the serving staff and facilitating an efficient and smooth dining experience. These team members demonstrate a strong sense of urgency and adaptability, often assisting with additional tasks such as removing ketchups, refilling guests’ drinks, and preparing bar pre-mixes in some locations. This role requires physical stamina and manual dexterity, as it involves moving around the restaurant for extended periods, lifting moderate weights, and working in a lively setting with varying temperatures and noise levels.
Hard Rock International values the health and well-being of its employees and offers a comprehensive benefits package that supports team members in maintaining a healthy work-life balance. Although benefits may vary according to employment status, the company emphasizes support for physical and mental wellness among its team. This role is an excellent opportunity for individuals who thrive in a fast-paced, energetic atmosphere and want to be part of a globally renowned hospitality brand dedicated to delivering exceptional guest experiences and fostering a positive workplace culture.
Job Requirements
- High school diploma or GED equivalent
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
- Ability to sit for extended periods of time
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to turn or twist body parts in a circular motion
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
- Ability to travel via auto or airplane for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all general safety & sanitation standards
- Recycling products, where possible
- Maintaining HRC’s 5 core Values and Mission Statement
- This Cafe may cross-train the Servers and the Bussers
- This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Server job description for details
Job Qualifications
- High school diploma or GED equivalent
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests and co-workers
Job Duties
- Clearing dirty tables
- Resetting tables
- Sweeping the floor
- Emptying trash cans
- Stocking ice and products
- Maintaining a clean and organized back dock area
- Pre-bussing tables
- Having a sense of urgency
- Assisting and communicating with hosts, servers and other bussers
- Removing ketchups, refilling guests’ drinks and setting up bar pre-mixes in some cafes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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