Ortho Patient Concierge

Jefferson Dental & Orthodontics is a well-established dental care provider based in Texas since 1967. With over five decades of experience, Jefferson Dental & Orthodontics has grown to become a trusted name in dental and orthodontic care, known for its personal approach and dedication to improving patients' oral health. The company focuses on more than just clinical excellence; it emphasizes individual patient care by designing tailored treatment plans that meet the unique needs of each patient. Jefferson Dental & Orthodontics prides itself on creating lasting relationships with patients by fostering trust and delivering a 5-star experience that truly changes lives.

The organization offers a diverse and supportive team environment where every member is encouraged to contribute to the goal of enhancing patients' smiles and self-confidence. The company culture prioritizes compassion, open communication, and collaboration, ensuring that patients feel valued and cared for throughout their visits.

The Orthodontics Front Desk position, also known as Patient Concierge, plays a crucial role in maintaining this standard of excellence. This full-time role is based on a commitment to providing exceptional customer service by functioning as the first and last point of contact for patients. Patient Concierges welcome visitors with warmth and professionalism, offer clear and educational communication regarding the patient’s visit, and address any questions or concerns. Beyond receptionist duties, they handle essential administrative tasks such as processing patient paperwork, verifying insurance information, and managing scheduling for new, recall, or emergency appointments. Additionally, Patient Concierges support the clinical team by being cross-trained in basic back office functions to enhance the overall patient care experience.

This role requires a high degree of organization, adaptability, and excellent interpersonal skills. Team members are expected to maintain a positive demeanor,build trusted relationships with patients and colleagues, and contribute to a collaborative office culture. Working hours include full-time shifts over five days a week, including alternating Saturdays, with two mandatory Saturdays per month, ensuring comprehensive support for the practice’s patient scheduling needs. Pay for this position ranges between $14.00 and $15.00 per hour, reflecting the value placed on front office staff in delivering seamless patient experiences.

Overall, the Orthodontics Front Desk role at Jefferson Dental & Orthodontics offers a rewarding opportunity for individuals passionate about healthcare and customer service to join a respected, patient-centered organization that strives to make a real difference through dentistry.