Order Taker - Lucia Mexican Grill (FT)

Virgin Hotels is a contemporary lifestyle hospitality brand that redefines the guest experience by creating spaces that blend heartfelt service, music, design, and culinary excellence to form vibrant and welcoming environments. As a part of the Virgin Group, the brand embraces innovation, originality, and fun, focusing on delivering exceptional customer service that resonates with the diverse needs of modern travelers and locals alike. Virgin Hotels operates several properties known for their dynamic atmosphere and commitment to sustainable and inclusive practices. The company is recognized not only for its stylish and sophisticated hotels but also for its dedication to creating an engaging work culture and community-oriented approach. Virgin Hotels is currently seeking a dedicated Fountain Worker - Quick Service Restaurant (QSR) to join their team. This role is essential in ensuring smooth sales transactions within the QSR outlets, whether operating at the front or back of the house. The Fountain Worker - QSR plays a vital role in managing cash transactions accurately, handling paperwork efficiently, and maintaining high levels of customer service. The role involves responsibilities such as opening the register, managing cash banks securely, and ensuring the correctness of all monetary transactions. Additionally, the position requires handling guest inquiries both in person and over the phone, monitoring stock levels, and ensuring the fulfillment of VIP and general amenity requests with professionalism and accuracy. The Fountain Worker is expected to have foundational knowledge of food preparation and beverage services to assist customers effectively. Communication skills are critically important for interacting with guests to anticipate their needs and suggest additional menu items, contributing to upselling and enhancing the overall customer experience. This position demands agility and problem-solving capabilities to operate successfully in a fast-paced multi-tasking environment, ensuring high standards of service that align with Virgin Hotels' core values which emphasize fun, innovation, originality, and personable interactions. Candidates must be adaptable and able to manage multiple priorities while maintaining enthusiasm and the ability to motivate team members. Furthermore, this role requires compliance with Virgin Hotels' policies and procedures, as well as adherence to operational standards related to safety, sanitation, and customer relations. Employment with Virgin Hotels offers an opportunity to work within a globally recognized hospitality brand that champions diversity and fosters career development. The Fountain Worker - QSR role provides an engaging, team-oriented atmosphere where employees are encouraged to bring creativity and passion to their work, contributing to the memorable experiences Virgin Hotels are known for delivering. The employment type is typically full-time or part-time based on operational needs, with compensation competitive within the hospitality industry, reflecting experience and skills. The Fountain Worker will experience a work environment that involves interaction with guests, colleagues, and management, emphasizing effective communication, teamwork, and a customer-first mindset to support the brand's mission of delivering innovative and high-quality service.