Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
training provided
Potential for remote work
Supportive team environment
hands-on experience
Flexible work schedule
Job Description
Baker Manufacturing Company is a respected manufacturer based in Evansville, WI, specializing in creating high-quality products for various industries. Known for its commitment to excellence and customer satisfaction, Baker Manufacturing operates with a focus on innovation and precision in production processes. As a well-established entity in the manufacturing sector, the company emphasizes a supportive work environment where employees are valued and provided opportunities to develop their skills. The business culture promotes teamwork, efficiency, and continuous improvement to meet the evolving needs of its clients and maintain a competitive edge in the market.
Currently, Baker Manufacturing Company is seeking a detail-oriented Temporary Customer Success Representative for Order Entry to join its Customer Success team. This full-time, temporary position offers an opportunity to work 40 hours per week during the day shift, Monday through Friday. The role is based in Evansville, WI; however, after successful training, there is potential eligibility to work remotely up to 100 percent, which offers added flexibility for the employee. This position is paid at a rate of $20.00 per hour and is temporarily assigned, meaning it is not benefit-eligible and does not offer paid time off or holidays.
The Temporary Customer Success Representative plays a crucial role within the Customer Success department by ensuring customer purchase orders are accurately entered and processed through the company’s ERP system, specifically Epicor/Kinetic. This position requires a strong attention to detail and organizational skills to verify the accuracy of orders, including part numbers, quantities, pricing, shipping instructions, and requested ship dates. The representative will regularly communicate with team members to clarify any missing or unclear order information and attach necessary customer documentation within the ERP system to maintain complete and accurate records.
Additionally, the representative supports the broader Customer Success team by assisting with order processing, customer follow-up, and various administrative responsibilities essential to maintaining smooth operations. The role demands proficiency in Microsoft Outlook, Excel, Teams, and general computer applications to handle day-to-day tasks efficiently. The ability to work both independently and collaboratively while following established company procedures is vital for success in this position.
This opportunity is ideal for individuals who enjoy structured work environments and wish to gain valuable experience supporting a dynamic manufacturing and customer service team. Baker Manufacturing provides comprehensive training to ensure the representative is well-prepared to meet role expectations. The supportive and organized work setting fosters professional growth and skill development, offering the chance to contribute meaningfully to customer satisfaction and company success. Furthermore, the possibility of remote work after training enhances work-life balance for the selected candidate. Overall, this role offers a focused, engaging, and rewarding experience for those looking to expand their expertise in customer success and order management within a manufacturing context.
Currently, Baker Manufacturing Company is seeking a detail-oriented Temporary Customer Success Representative for Order Entry to join its Customer Success team. This full-time, temporary position offers an opportunity to work 40 hours per week during the day shift, Monday through Friday. The role is based in Evansville, WI; however, after successful training, there is potential eligibility to work remotely up to 100 percent, which offers added flexibility for the employee. This position is paid at a rate of $20.00 per hour and is temporarily assigned, meaning it is not benefit-eligible and does not offer paid time off or holidays.
The Temporary Customer Success Representative plays a crucial role within the Customer Success department by ensuring customer purchase orders are accurately entered and processed through the company’s ERP system, specifically Epicor/Kinetic. This position requires a strong attention to detail and organizational skills to verify the accuracy of orders, including part numbers, quantities, pricing, shipping instructions, and requested ship dates. The representative will regularly communicate with team members to clarify any missing or unclear order information and attach necessary customer documentation within the ERP system to maintain complete and accurate records.
Additionally, the representative supports the broader Customer Success team by assisting with order processing, customer follow-up, and various administrative responsibilities essential to maintaining smooth operations. The role demands proficiency in Microsoft Outlook, Excel, Teams, and general computer applications to handle day-to-day tasks efficiently. The ability to work both independently and collaboratively while following established company procedures is vital for success in this position.
This opportunity is ideal for individuals who enjoy structured work environments and wish to gain valuable experience supporting a dynamic manufacturing and customer service team. Baker Manufacturing provides comprehensive training to ensure the representative is well-prepared to meet role expectations. The supportive and organized work setting fosters professional growth and skill development, offering the chance to contribute meaningfully to customer satisfaction and company success. Furthermore, the possibility of remote work after training enhances work-life balance for the selected candidate. Overall, this role offers a focused, engaging, and rewarding experience for those looking to expand their expertise in customer success and order management within a manufacturing context.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or order entry preferred
- Basic computer skills
- Ability to communicate effectively
- Strong attention to detail
- Ability to work independently and in a team environment
- Willingness to learn and adapt in a fast-paced setting
Job Qualifications
- Previous experience in customer service, order entry, administrative support, or data entry preferred
- ERP experience preferred
- Epicor/Kinetic experience is a plus
- Strong attention to detail with a high level of accuracy
- Excellent organizational, communication, and time management skills
- Ability to work independently while following established processes
- Proficient in Microsoft Outlook, Excel, Teams, and general computer applications
Job Duties
- Accurately enter customer purchase orders into Epicor/Kinetic ERP
- Review purchase orders for accuracy including part numbers, quantities, pricing, requested ship dates, and shipping instructions
- Identify missing or unclear order information and communicate questions to the appropriate team member
- Attach required customer documentation within the ERP system
- Assist the Customer Success team with order processing, customer follow-up, and other administrative tasks
- Maintain accurate order records while following established company procedures
- Support team members as needed to ensure timely and accurate customer service
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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