Optician / Customer Service Specialist

JINS Eyewear, founded in Japan in 2001, is a prominent leader in the eyewear industry known for providing high-quality, stylish, and affordable eyewear options to a diverse customer base. With a well-established global presence featuring over 800 stores worldwide, the company has positioned itself as an innovator in customer-focused eyewear solutions. Expanding steadily within the United States, JINS Eyewear continues to build a strong reputation for blending fashion with function, offering customers a variety of eyewear that meets both their aesthetic preferences and vision needs. The company is committed to delivering exceptional customer service while fostering a welcoming and vibrant shopping environment. JINS Eyewear embraces an inclusive workplace culture and prides itself on investing in the development and growth of its team members, ensuring a supportive and dynamic career path in the optical retail industry.

The role of Eyewear Specialist / Optician at JINS Eyewear is a full-time, non-exempt position designed for enthusiastic and motivated individuals who are keen to become integral members of the store’s core team. This position is pivotal in delivering exceptional customer experiences by providing expert advice, fitting, adjusting, and assembling eyewear to meet the unique needs of each customer. Eyewear Specialists at JINS are expected to excel in customer service, demonstrating professionalism, compassion, and teamwork in a fast-paced retail environment. The role involves handling customer inquiries and complaints with integrity, ensuring accuracy, efficiency, and speed in the creation of eyewear products, and actively contributing to team meetings and training sessions to boost store operations and sales.

This opportunity also offers competitive compensation, ranging from $22.00 to $27.00 per hour, reflecting the value JINS Eyewear places on skilled professionals who are dedicated to upholding the highest standards of service. The position requires availability for flexible scheduling, including nights, weekends, and holidays, to support store operations. Working as part of a collaborative team, the Eyewear Specialist is encouraged to lead by example, foster team commitment, and exceed customer expectations consistently. With access to benefits such as health, dental, and vision insurance, paid time off, team outings, commuter benefits, and free eyewear, JINS Eyewear not only supports the well-being of its employees but also offers perks that enhance the overall career experience. This role is ideal for individuals seeking long-term career growth within a company that values innovation, customer satisfaction, and a positive work culture.