Optician / Customer Service Specialist

Venice, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $27.00

Work Schedule

Day Shifts

Night Shifts

Benefits

401(k)

Dental Insurance

employee discount

Health Insurance

Paid Time Off

Vision Insurance

Job Description

JINS Eyewear is a globally recognized eyewear company founded in Japan in 2001, known for providing high-quality, stylish, and affordable eyewear options to customers around the world. With more than 800 stores worldwide, JINS has established itself as a leader in innovation and customer-focused solutions in the optical industry. The company is expanding its presence in the United States and is currently looking to enhance its team at the Abbot Kinney store in Venice, California. This location embodies the blend of trendy and functional eyewear solutions that JINS is known for, catering to a diverse clientele seeking both fashion and eye care excellence.

As an Optician and Customer Service Specialist at JINS, you will play a vital role in bridging customer needs with the perfect eyewear. This full-time position demands a dedicated and detail-oriented professional who can assist clients in selecting, fitting, and adjusting glasses with precision to meet their visual requirements and personal style. The role involves dispensing eyewear, ensuring prescriptions are accurately filled, and maintaining top-tier customer service that aligns with JINS' brand standards. You will be instrumental in educating customers about lens care and eyewear maintenance while staying knowledgeable about current industry trends and JINS products.

This role operates in a vibrant retail environment in Venice, CA, where customer interaction and product expertise are paramount. You will be responsible for various tasks including conducting measurements such as pupillary distance and frame fitting, processing transactions through the POS system, managing inventory, and responding to customer inquiries. The position also requires teamwork, adaptability, and excellent communication skills to ensure a positive shopping experience and store success.

JINS offers competitive pay ranging from $22.00 to $27.00 per hour with immediate start options. The company supports career growth within an expanding global brand and offers ABO certification training for those interested in becoming licensed opticians. Working at JINS means joining a collaborative, high-energy environment that values proactive attitudes and detailed craftsmanship in optical care. Benefits include health insurance, dental and vision coverage, employee discounts, paid time off, and a 401(k) plan, creating a comprehensive package that promotes both professional and personal well-being.

Job Requirements

High school education or equivalent
At least one year of retail sales experience
At least one year of optical experience
At least one year of customer service experience
Ability to work day and night shifts
Availability to work weekends and holidays
Strong communication skills
Detail-oriented approach
Team player attitude
Ability to multitask and prioritize in a busy retail environment

Job Qualifications

High school diploma or equivalent
Minimum one year of retail sales experience
Minimum one year of optical experience
Minimum one year of customer service experience
Excellent verbal and written communication skills
Demonstrated ability to provide excellent customer service
Strong attention to detail especially in handling prescriptions and measurements
Ability to work collaboratively in a team environment
Adaptability to fast-paced retail settings
Availability to work weekends, holidays, and flexible shifts

Job Duties

Guide customers in selecting eyewear to meet their visual needs, lifestyle, and preferences, providing fitting and adjustments for optimal comfort
Maintain high standards of customer service and brand representation on the sales floor
Stay updated on JINS products and industry trends for informed recommendations
Educate customers on lens care, maintenance, and usage
Accurately process transactions, including payments, sales, and returns, through the POS system
Manage and organize inventory, ensuring the store remains neat and well-stocked
Address and resolve product or service concerns, striving to exceed customer expectations with honesty and integrity
Collaborate with team members to meet and exceed store goals and maintain a positive work environment
Perform measurements (pupillary distance, temple length, bridge size, etc.) to ensure eyewear meets optical prescriptions
Explain store policies, warranties, and product details, fostering an informative and welcoming shopping experience
Participate in training sessions, staff meetings, and company updates to maintain exceptional service standards
Ensure compliance with privacy and security policies regarding customer records and store operations
Process and verify inventory shipments and maintain store displays in line with brand standards
Follow company policies on safety, health, harassment, and security
Respond to customer emails and calls regarding store inquiries, product information, and complaints
Maintain and organize inventory on the sales floor and in storage areas, including processing and verifying incoming shipments
Perform frame adjustments and eyeglass assembly by shaping and fitting lenses into frames as needed
Conduct eye exams and operate exam-related equipment, including measurement devices and laptops. Utilize computer systems for word processing, document management, email, and specialized software for bookkeeping, billing, timekeeping, HR, and other exam-related tasks
Complete various tasks as assigned by management, including retail cashier duties