Optician / Customer Service Specialist

JINS Eyewear is a renowned Japan-based eyeglass retailer that was founded in 2001. Since its inception, it has rapidly grown and established itself as a leader in the eyewear industry within Japan, capturing more than 20 percent of the domestic eyeglass market. Over the past two decades, JINS has expanded its reach internationally, opening over 800 stores across Japan, China, Taiwan, Hong Kong, and the Philippines. The company is known for its innovative designs, commitment to quality, and exceptional customer service, which have made it a preferred choice for eyeglasses in multiple countries.

The current opportunity is for a Customer Service Specialist / Optician to join the team at the JINS Eyewear store located in the Valley Fair Mall in Santa Clara. This role is full-time and non-exempt, with an immediate start date, offering a competitive pay range of $23.00 to $26.00 per hour. The position requires a motivated and enthusiastic individual who will serve as a core member of the store’s daily operations.

As a Customer Service Specialist / Optician, the successful candidate will be responsible for delivering stellar customer service to ensure customer satisfaction and loyalty. This involves engaging with customers in a friendly and professional manner, understanding their needs, and addressing any concerns regarding products or services with honesty and integrity. The specialist will handle eyewear products with precision, ensuring speed, efficiency, and accuracy in the creation and adjustment of eyeglasses.

The role also involves conducting eye exam pre-testing, fitting and assembling eyeglasses to meet customer preferences, and actively participating in store meetings to enhance overall customer service, store operations, and sales goals. Being a collaborative team member, the candidate will foster a warm and supportive atmosphere within the store and provide guidance and training to less experienced team members. A strong work ethic and leadership by example are essential for cultivating high standards of service and exceeding customer expectations.

This position demands excellent communication skills, both verbal and written, flexibility to work various shifts including nights, weekends, and holidays, and physical stamina to be on your feet and active in the sales floor or stock room for extended periods. JINS Eyewear offers valuable benefits such as health, dental, and vision insurance, paid time off, employee discounts, commuter benefits, and a 401(k) plan, reflecting their commitment to supporting their employees’ well-being and professional growth.

JINS Eyewear is an equal employment opportunity employer committed to fostering a diverse and inclusive workplace, free from discrimination based on race, color, national origin, sex, age, disability, or any other protected characteristic. This position is ideal for individuals looking to build a rewarding career in the eyewear retail industry while contributing to a dynamic, customer-focused team.