Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $25.00
Work Schedule
Flexible
Benefits
401(k)
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
JINS Eyewear is a renowned global leader in eyewear, originally founded in Japan in 2001. Over the past two decades, JINS has established itself as a trusted name, recognized for delivering high-quality, stylish, and affordable eyewear solutions. With a widespread presence boasting over 800 stores worldwide including an expanding footprint in the United States, JINS remains committed to innovation and exceptional customer service in the optical industry. The company’s mission centers on enhancing everyday experiences through eyewear that blends functionality with fashion while maintaining accessibility for diverse customers.
At its core, JINS Eyewear focuses on creating value for consumers by providing expertly crafted frames and lens technology designed to meet individual needs. Their stores offer a vibrant shopping environment where customers can explore cutting-edge designs alongside classic styles. The Del Amo Mall location in Torrance, California, serves as a pivotal retail hub, reflecting the company's commitment to community engagement and exemplary customer service.
The position of Customer Service Specialist / Optician at this lively location provides an exciting opportunity for individuals passionate about blending retail customer care with optical expertise. This full-time role demands a blend of interpersonal skills, technical knowledge, and operational efficiency to support a positive in-store experience. Employees in this role act as ambassadors for JINS Eyewear by ensuring customers receive personalized service tailored to their vision and style requirements.
Primary responsibilities include greeting and assisting customers with their eyewear needs, handling product inquiries, and addressing any concerns with professionalism and sincerity. The role also encompasses the technical aspect of creating precise eyewear, including adjustments, fittings, assembly, and conducting accurate eye exams. As a team member, the individual is expected to contribute positively to the store atmosphere by fostering teamwork, participating in staff meetings, and helping train new team members.
This position requires flexibility in working hours, including evenings, weekends, and holidays, to adequately meet store operational requirements and customer demand. Salary ranges from $21.00 to $25.00 per hour, reflecting competitive compensation for the skills and dedication required. JINS Eyewear’s workplace culture emphasizes inclusion and equal opportunity, ensuring a supportive environment for all employees regardless of background.
Overall, the Customer Service Specialist / Optician role at JINS Eyewear Del Amo Mall is a dynamic and rewarding career path for individuals looking to build their expertise in the optical retail sector while delivering exceptional customer experiences in a growing and innovative company.
At its core, JINS Eyewear focuses on creating value for consumers by providing expertly crafted frames and lens technology designed to meet individual needs. Their stores offer a vibrant shopping environment where customers can explore cutting-edge designs alongside classic styles. The Del Amo Mall location in Torrance, California, serves as a pivotal retail hub, reflecting the company's commitment to community engagement and exemplary customer service.
The position of Customer Service Specialist / Optician at this lively location provides an exciting opportunity for individuals passionate about blending retail customer care with optical expertise. This full-time role demands a blend of interpersonal skills, technical knowledge, and operational efficiency to support a positive in-store experience. Employees in this role act as ambassadors for JINS Eyewear by ensuring customers receive personalized service tailored to their vision and style requirements.
Primary responsibilities include greeting and assisting customers with their eyewear needs, handling product inquiries, and addressing any concerns with professionalism and sincerity. The role also encompasses the technical aspect of creating precise eyewear, including adjustments, fittings, assembly, and conducting accurate eye exams. As a team member, the individual is expected to contribute positively to the store atmosphere by fostering teamwork, participating in staff meetings, and helping train new team members.
This position requires flexibility in working hours, including evenings, weekends, and holidays, to adequately meet store operational requirements and customer demand. Salary ranges from $21.00 to $25.00 per hour, reflecting competitive compensation for the skills and dedication required. JINS Eyewear’s workplace culture emphasizes inclusion and equal opportunity, ensuring a supportive environment for all employees regardless of background.
Overall, the Customer Service Specialist / Optician role at JINS Eyewear Del Amo Mall is a dynamic and rewarding career path for individuals looking to build their expertise in the optical retail sector while delivering exceptional customer experiences in a growing and innovative company.
Job Requirements
- High school or equivalent education
- One year of retail sales experience preferred
- One year of optical experience required
- Availability to work a flexible schedule including nights weekends and holidays
- Strong verbal and written communication skills
- Strong relationship building skills
- Ability to adjust priorities and manage time in a fast-paced environment
- Physical ability to stand most of the day and move on the sales floor or stock room
Job Qualifications
- High school or equivalent education
- ABO certification preferred
- One year of retail experience
- Strong communication skills including verbal and written communication
- Strong relationship building skills
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to be on your feet most of the day or moving on the sales floor or stock room
Job Duties
- Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
- Address customer needs in a prompt and friendly manner while actively seeking to understand customer concerns requests and expectations
- Understand and handle customer complaints regarding products services sales or other matters with honesty and integrity while taking initiative to find appropriate resolutions
- Ensure speed efficiency and accuracy in creating eyewear products
- Foster a warm vibrant and friendly atmosphere by being a supportive and compassionate team member
- Actively participate in store staff meetings to improve customer service store operations and sales goals
- Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
- Adjust fit and assemble eyeglasses to suit each customer's unique preferences
- Build team commitment to high standards of service exceeding customer expectations and leading by example
- Ensure speed efficiency and accuracy conducting eye exams
Job Criteria
Experience
No experience required
Job Location
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