Ops Coordinator-Fencing

Glendale, AZ, USA|

Job Overview

Compensation

Hourly

Range $16.58 - $22.38

Benefits

Holiday and paid time off

Medical

Dental

Vision

employer-paid short-term disability

Employer-paid employee basic life and accidental death and dismemberment

Voluntary employee life and accidental death and dismemberment

Voluntary Spousal Life

Voluntary Dependent Life

hospital indemnity

Accident and critical illness

Commuter and transit account

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Health savings account

401(k) with employer match

employer-paid employee assistance program

Employee Discounts

Job Description

United Site Services (USS) is a recognized leader in the comprehensive site services industry, dedicated to forming lasting partnerships that empower customers to achieve successful project and event outcomes. The company excels through its deep industry expertise, robust process management, and unwavering commitment to corporate responsibility. These core pillars are backed by tangible, best-practice programs that set USS apart in the marketplace. As an industry leader, United Site Services provides a wide range of services that support construction projects, events, and other temporary site needs, helping clients maintain efficiency and compliance throughout their operations.

At United Site Services, success is driven by the collaboration and dedication of a diverse workforce that includes field technicians, customer care representatives, sales professionals, and functional experts. Every team member plays a crucial role in ensuring a seamless and reliable experience for customers, reflecting the company’s dedication to excellence and continuous improvement. With a culture centered on teamwork and high performance, USS prioritizes creating a positive and productive work environment.

The Operations Coordinator role at United Site Services is pivotal in maintaining daily communication and coordination of transportation activities to ensure that service and delivery goals are consistently met on schedule. This position demands strong organizational and communication skills to manage various dispatch responsibilities such as fielding incoming calls from employees and customers, routing drivers efficiently, and resolving account or customer issues promptly.

The Operations Coordinator will be responsible for communicating important information to drivers regarding schedules, route changes, and emergency situations that may affect their services. They handle customer inquiries with professionalism, keep all parties informed of service expectations, and collaborate with the customer service department to schedule deliveries or services, ensuring that operational workflows run smoothly.

This position requires meticulous attention to detail to review driver manifests, document delivery and service information accurately, and conduct route check-ins. By maintaining constant communication with the Operations Manager about any ongoing issues and their resolutions, the Operations Coordinator supports effective operational management. Through teamwork and proactive problem-solving, the Coordinator contributes to the overall success and reliability of United Site Services’ operations.

This full-time position offers an hourly wage ranging from $16.58 to $22.38, reflecting factors such as geographic location, skills, experience, and education. Employees benefit from a comprehensive package including medical, dental, and vision coverage, paid time off, and retirement savings plans, underscoring the company’s commitment to employee wellbeing and growth. As an equal opportunity employer, United Site Services fosters an inclusive work environment and accommodates all individuals in accordance with legal standards and company policies. Joining USS means being part of a team that values respect, accountability, and continuous advancement in an industry-leading company.

Job Requirements

High school diploma or equivalent
prior experience in customer service or dispatch preferred
strong verbal and written communication skills
ability to multitask and manage time effectively
proficiency with computer systems and data entry
ability to handle stressful situations calmly
willingness to work flexible hours
basic knowledge of transportation and logistics operations

Job Qualifications

Customer service skills
teamwork
organization
time management
communication skills
decision making and problem solving

Job Duties

Communicate information and instructions to drivers including schedules, route changes, road conditions, accidents, and emergencies
handle all customer call-ins and update customers on expected delivery and service times
make outgoing calls to customers regarding issues such as locked gates and missed services
support drivers during reported emergencies and provide appropriate resources
work with the customer service department on scheduling deliveries or services
post route and pick-ups and deliveries and sequence routes and pick-ups and deliveries as needed
review driver manifests at end of day to ensure notes are documented and work with drivers to capture delivery and service information
conduct route check-in to ensure manifest information is accurate and complete
keep Operations Manager updated on issues and resolution of issues
perform other duties as assigned