Operations/Service Manager

Burlington is one of the largest off-price retailers in the United States, known for offering a broad assortment of brand-name apparel, accessories, and home goods at competitive prices. Founded over 40 years ago, Burlington has grown to become a trusted name in retail, operating hundreds of stores across the country. The company prides itself on delivering exceptional value and a unique shopping experience for its customers. Burlington is committed to diversity, inclusion, and providing opportunities for associate growth and development in a fast-paced, team-oriented environment.

As an Operations Service Manager at Burlington, you will play a vital leadership role within the store. This position requires a driven, organized, and customer-focused professional who thrives in a process-driven environment where efficiency and multitasking are key to success. You will be responsible for managing and overseeing various aspects of store operations, including leading teams of cashiers, customer service supervisors, and receiving personnel. Your role will be critical in ensuring the store operates smoothly and meets its financial and service goals.

Your responsibilities include coaching and developing associates to deliver excellent customer service and maintain professionalism, ensuring compliance with company policies, safeguarding assets, and managing inventories accurately. You will act as a Manager on Duty (MOD), exemplifying leadership to both customers and staff, and supporting the Store Manager in essential operational areas such as staffing, interviewing, training, and succession planning. This position offers a full-time, hourly opportunity based in Green Bay, Wisconsin, with a competitive pay range of $20.00 to $26.65 per hour, dependent on qualifications and experience.

This role offers a dynamic work environment where no two days are the same. You will be leading customer service and cashier teams, ensuring smooth and efficient store operations, managing receiving processes including transfers and damage control, and acting as a liaison between store associates and district management teams. Burlington values teamwork and provides a supportive environment for career advancement and professional growth. With a focus on safety, customer satisfaction, and operational excellence, this role is ideal for someone looking to advance their retail management career in a reputable and growing retail brand.