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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401k retirement plan with company match
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
The Residence Inn by Marriott Augusta is a premier extended-stay hotel known for its high standards of hospitality, offering guests a comfortable and welcoming environment tailored to longer stays. As part of the globally recognized Marriott brand, this hotel prides itself on delivering exceptional customer service, quality accommodations, and a comprehensive array of amenities designed to meet the needs of both business and leisure travelers. The Residence Inn caters to those who value consistency, convenience, and excellent service, making it a preferred choice in the Augusta region. The hotel's commitment to maintaining brand standards and operational excellence ensures it remains... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or a related field preferred
- Previous experience in hotel operations management
- Demonstrated leadership and team management capabilities
- Proficiency in budgeting, revenue management, and cost control
- Excellent communication and decision-making skills
- Ability to work under pressure in a dynamic environment
- Familiarity with hotel management software
- Commitment to exceptional customer service
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
- Experience in hotel operations management
- Strong leadership and team management skills with the ability to motivate and develop employees
- Excellent financial acumen with experience in budgeting, revenue management, and cost control
- Exceptional problem-solving, communication, and decision-making skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Knowledge of hotel management software and industry trends
- Strong customer service orientation and attention to detail
Job Duties
- Supervise daily hotel operations across all departments to ensure efficiency and quality service
- Ensure high levels of guest satisfaction by implementing and monitoring service standards, addressing guest concerns, and reviewing service scores for continuous improvement
- Manage staff scheduling to optimize coverage while maintaining budgetary control
- Oversee hiring, training, development, and retention of a motivated workforce in collaboration with the Human Resources department
- Provide coaching, performance evaluations, and enforce company policies for fair and effective workforce management
- Develop and execute annual budgets, business plans, and financial objectives to maximize profitability
- Evaluate vendors and procurement processes to ensure quality products at competitive pricing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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