Operations/Assistant Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

supplemental life insurance

Identity Theft Protection

flexible spending accounts

401k retirement plan with company match

Paid Time Off

vacation

Holidays

Employee assistance program

hotel discounts

Job Description

The Residence Inn by Marriott Augusta is a premier extended-stay hotel known for its high standards of hospitality, offering guests a comfortable and welcoming environment tailored to longer stays. As part of the globally recognized Marriott brand, this hotel prides itself on delivering exceptional customer service, quality accommodations, and a comprehensive array of amenities designed to meet the needs of both business and leisure travelers. The Residence Inn caters to those who value consistency, convenience, and excellent service, making it a preferred choice in the Augusta region. The hotel's commitment to maintaining brand standards and operational excellence ensures it remains competitive in the hospitality industry, providing guests with a memorable stay experience.

The role of Operations Manager or Assistant General Manager (AGM), depending on experience, at Residence Inn by Marriott Augusta is a critical leadership position responsible for steering the daily operations towards excellence. This role is ideal for a dynamic, organized leader who can skillfully coordinate multiple departments, including Front Office, Engineering, Housekeeping, and Food & Beverage, fostering a culture of teamwork and operational efficiency. The AGM supports the General Manager in achieving all operational objectives, ensuring that the hotel runs smoothly and delivers the highest quality extended-stay hospitality experience. Responsibilities span across supervising daily operations, managing staffing, budgeting, business planning, vendor evaluation, safety compliance, and guest satisfaction enhancement.

This position requires a proactive leader capable of managing complex operational tasks and leading a diverse team to meet financial goals and uphold Marriott’s brand standards. The Operations Manager or AGM plays a vital role in driving revenue, fostering employee development, maintaining safety and cleanliness standards, and staying abreast of industry trends to sustain a competitive market edge. With a focus on operational excellence and guest-centric service, this role offers the opportunity to contribute meaningfully to the hotel's success and growth within the hospitality sector. Employment type is full-time, with a comprehensive benefits package that enhances the overall work-life balance and professional growth. The salary is competitive within the industry, reflecting the leadership responsibilities and expertise required for this position.

Job Requirements

Bachelor’s degree in hospitality management, business administration, or a related field preferred
Previous experience in hotel operations management
Demonstrated leadership and team management capabilities
Proficiency in budgeting, revenue management, and cost control
Excellent communication and decision-making skills
Ability to work under pressure in a dynamic environment
Familiarity with hotel management software
Commitment to exceptional customer service

Job Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
Experience in hotel operations management
Strong leadership and team management skills with the ability to motivate and develop employees
Excellent financial acumen with experience in budgeting, revenue management, and cost control
Exceptional problem-solving, communication, and decision-making skills
Ability to work in a fast-paced environment and adapt to changing priorities
Knowledge of hotel management software and industry trends
Strong customer service orientation and attention to detail

Job Duties

Supervise daily hotel operations across all departments to ensure efficiency and quality service
Ensure high levels of guest satisfaction by implementing and monitoring service standards, addressing guest concerns, and reviewing service scores for continuous improvement
Manage staff scheduling to optimize coverage while maintaining budgetary control
Oversee hiring, training, development, and retention of a motivated workforce in collaboration with the Human Resources department
Provide coaching, performance evaluations, and enforce company policies for fair and effective workforce management
Develop and execute annual budgets, business plans, and financial objectives to maximize profitability
Evaluate vendors and procurement processes to ensure quality products at competitive pricing