Operations Training Manager

Omni La Costa Resort & Spa is a premier luxury resort located in the scenic coastal foothills of Carlsbad, California. Known for its blend of timeless elegance and modern wellness, the resort offers a comprehensive array of amenities including the award-winning Spa at La Costa, which is recognized nationally as one of the best spas in the country. The resort also features acclaimed restaurants that serve fresh, coastal-inspired cuisine, along with championship golf and tennis facilities. Guests can enjoy numerous pools and recreational experiences that highlight the unique Southern California lifestyle. This vibrant resort is renowned not only for its luxurious accommodations and exceptional guest experiences but also for its committed team of associates who are central to upholding the resort’s high standards of hospitality. Omni La Costa fosters a culture based on respect, gratitude, and empowerment by providing comprehensive training, mentorship, and ample opportunities for career growth, making it an ideal workplace for those passionate about the hospitality industry.

The Operations Training Manager role at Omni La Costa Resort & Spa plays a critical role in supporting the Operations team by leading various training programs designed to enhance consistency, elevate service standards, and improve overall operational performance across the Rooms and Food & Beverage departments. This professional is responsible for overseeing important initiatives such as the Power of One (POO) and Power of Engagement (POE) programs to ensure compliance with monthly training requirements. Partnering closely with department leaders, the manager conducts audits, tracks training progress, and stays informed on the latest operational processes and procedures to maintain excellence. The role involves participating in daily standup meetings to support preshift activities and Management Operating Standards (MOS) initiatives, as well as collaborating with leadership to develop proactive training and service enhancement programs. The Operations Training Manager also takes charge of preparing and updating crucial training materials, including manuals, SOPs, and new hire packets, and plays a key role in tracking service performance to identify retraining opportunities. Additionally, the manager supports new hire onboarding by ensuring completion of onboarding checklists and partners with Human Resources to conduct 45-day stay interviews for operational team members. This role demands a hands-on approach, including job shadowing hourly operations associates to verify that standards are consistently met and to detect any gaps in training. Candidates for this role must demonstrate strong communication and interpersonal skills, leadership abilities, and the capacity to manage multiple priorities efficiently in a fast-paced environment. Proficiency in Microsoft Office and hotel management systems like Opera and Synergy is essential, as is flexibility to work varied shifts including nights, weekends, and holidays. This position offers a rewarding opportunity to contribute meaningfully to the guest experience while growing professionally within a renowned luxury resort company committed to inclusivity and equal opportunity employment.