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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,304.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
Omni La Costa Resort & Spa is a premier luxury resort located in the scenic coastal foothills of Carlsbad, California. Known for its blend of timeless elegance and modern wellness, the resort offers a comprehensive array of amenities including the award-winning Spa at La Costa, which is recognized nationally as one of the best spas in the country. The resort also features acclaimed restaurants that serve fresh, coastal-inspired cuisine, along with championship golf and tennis facilities. Guests can enjoy numerous pools and recreational experiences that highlight the unique Southern California lifestyle. This vibrant resort is renowned not only for its... Show More
Job Requirements
- At least 1 year of experience in Rooms and/or Food & Beverage in a similar property
- Strong communication and interpersonal skills
- Proven leadership skills with good judgment and ability to maintain confidentiality
- Organized with strong time management and attention to detail
- Able to manage multiple priorities in a fast-paced environment
- Problem-solving skills with the ability to act quickly and effectively
- Able to work both independently and as part of a team
- Flexible and able to adjust priorities based on business needs
- Proficient in Microsoft Office and hotel systems (Opera, Synergy)
- Strong written and verbal communication skills
- Comfortable presenting to groups and answering questions
- Able to work flexible hours, including nights, weekends, and holidays
Job Qualifications
- At least 1 year of experience in Rooms and/or Food & Beverage in a similar property
- Strong communication and interpersonal skills
- Proven leadership abilities with good judgment and confidentiality
- Organized with strong time management and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving skills with ability to act quickly and effectively
- Able to work independently and as part of a team
- Flexibility to adjust priorities based on business needs
- Proficient in Microsoft Office and hotel systems (Opera, Synergy)
- Strong written and verbal communication skills
- Comfortable presenting to groups and addressing questions
- Willingness to work flexible hours including nights, weekends, and holidays
Job Duties
- Oversee Power of One (POO) and Power of Engagement (POE) programs ensuring monthly training compliance
- Partner with department leaders on Management Operating Standards (MOS) audits, training, and tracking
- Stay updated on operational processes and procedures
- Participate in daily standup meetings to support preshift and MOS initiatives
- Collaborate with leadership to develop proactive training and service programs
- Prepare and maintain training materials such as manuals, SOPs, and new hire packets
- Track service performance and identify opportunities for retraining
- Support new hire onboarding including completion of checklists
- Partner with Human Resources on 45-day stay interviews for operations team members
- Ensure all required certifications and trainings are current
- Provide general support to the Operations team as needed
- Conduct job shadowing of hourly operations associates to ensure standards are met and identify training gaps
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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