Operations Supervisor - Warehouse (Supply Chain/Logistics)

Groveport, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Performance bonus

Employee assistance program

Training and Development

Job Description

Penske Logistics is a global leader in providing advanced transportation, warehousing, and freight management solutions that enable businesses across North America, South America, Europe, and Asia to enhance efficiency and reduce supply chain costs. As a company, Penske Logistics is committed to delivering powerful business outcomes by offering innovative logistics services that meet the evolving needs of customers in various industries. This commitment extends to investing in state-of-the-art technology, optimizing processes, and building strong relationships with clients and associates. The company's operations are driven by a culture of continuous improvement, safety, and customer satisfaction, making it a preferred partner for supply chain solutions worldwide.

Penske Logistics is seeking an experienced and motivated Operations Supervisor to join its team at the Groveport, Ohio location. This leadership role offers an exciting opportunity to direct daily warehousing operations, including loading and unloading trailers, cross-docking, and managing customer service activities. The Operations Supervisor will provide direct supervision to hourly associates and other staff, ensuring alignment with Penske’s performance standards and strategic objectives. Flexibility is a key aspect of the position, with work hours varying and requiring presence prior to shift starts, especially during peak seasons, holidays, or when staffing is limited.

As a pivotal member of the operational leadership team, the successful candidate will be responsible for fostering a productive and engaged workforce through effective training, coaching, and motivation initiatives. They will be entrusted with monitoring attendance and productivity, conducting performance reviews, and addressing disciplinary actions up to the written warning level. The Operations Supervisor will also play a vital role in recruitment and onboarding, contributing to the growth and capability building of the team.

The role demands a strong focus on operational excellence, including overseeing logistics processes such as freight documentation, dispatch coordination, and equipment scheduling. The supervisor will identify opportunities for process improvements to boost warehouse productivity and will participate in meetings with customers and staff to ensure high service levels. Knowledge of warehouse systems and inventory management is important for ensuring operational compliance and resolving exceptions efficiently.

Financial acumen is another essential competency for this position, as the supervisor will be expected to manage labor costs by minimizing overtime and controlling operational expenses related to inventory accuracy, returns, and damages. Ensuring compliance with safety policies and fostering a culture of safety in the workplace is critical, with responsibilities including safety observations, training, and regulatory adherence.

The Operations Supervisor at Penske Logistics is also tasked with reinforcing the company’s commitment to customer satisfaction by understanding specific client goals and striving to exceed their expectations daily. This role is bonus eligible, with the potential to earn up to 12% of the base salary based on individual and location performance, providing a rewarding incentive for high performance.

Penske Logistics offers an excellent benefits package designed to support the health, happiness, and security of its associates and their families. Interested candidates can learn more about these benefits on the company’s careers website. Joining Penske means becoming part of a reputable and forward-thinking logistics company dedicated to innovation, operational success, and employee development.

Job Requirements

High school diploma or equivalent
2-4 years related functional experience
Strong written/oral communication skills
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint
Demonstrated ability to drive process improvement and lead change
Ability to connect and build rapport with associates and external customers
Ability to work efficiently with time management and organizational skills
Ability to make independent decisions
Ability to work required schedule and at specific location
Willingness to travel as necessary
Complete employment application
Submit to background check and drug screening
Regular, predictable attendance

Job Qualifications

2 - 4 years related functional experience
High school diploma or equivalent required
Bachelor’s degree preferred
Strong written/oral communication skills and the ability to actively listen
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint
Demonstrated ownership and responsibility to run the operation with a sense of urgency
Ability to connect and build rapport/relationships with associates and external customers at all levels
Strong time management and organizational skills
Ability to manage through problems and make decisions independently
Ability to drive process improvement and lead change
Experience with inventory management system preferred
Regular, predictable, full attendance
Willingness to travel as necessary
Complete Penske employment application
Submit to background investigation and drug screening

Job Duties

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including loading/unloading of trailers, cross-docking, and customer service operations
Supervise workforce and equipment scheduling
Make corrective action and disciplinary decisions up to written warning level
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations
Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent
Have a thorough working knowledge of the site’s operating systems to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are in alignment with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Understand the location-specific customer goals and objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from continuous improvement efforts
Properly plan work assignments to ensure effective use of warehouse equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Perform other projects and tasks as assigned by the manager