Operations Supervisor - Transportation (Supply Chain/Logistics)

Orlando, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

bonus eligibility

Job Description

Penske Logistics is a global leader in transportation and logistics, providing innovative and state-of-the-art solutions to optimize supply chain operations for businesses worldwide. With a presence across North America, South America, Europe, and Asia, Penske Logistics excels in delivering highly efficient and cost-effective freight management, warehousing, and transportation services that empower market-leading companies to achieve superior business results. The company is dedicated to maintaining strong customer relationships and continually improving its operational processes through innovation, commitment to excellence, and team collaboration.

The Operations Supervisor role at Penske Logistics is a critical leadership position that involves directing and overseeing the daily logistics operations at a single location. This role requires a strong leader who is both energetic and team-oriented, committed to customer satisfaction and operational excellence. The supervisor will manage a team of drivers and associate staff, ensuring that all daily activities such as deliveries, loading and unloading of trailers, and customer service operations are executed efficiently and in compliance with company standards and objectives. The position is responsible for setting performance standards, coaching staff, making disciplinary decisions up to a written warning, and participating in the hiring process.

This position offers a bonus-eligible salary structure in addition to a competitive base pay, with specific work hours and schedules to be determined based on business needs. The Operations Supervisor must have a background in transportation management, excellent communication skills, and demonstrated leadership capabilities. The role demands proficiency in using systems and technology relevant to logistics operations, including Microsoft Office tools, and expects the supervisor to lead process improvement initiatives and handle change management effectively.

Key responsibilities span multiple areas, including people management, operational oversight, financial compliance, safety adherence, and customer service enhancement. The supervisor is expected to establish a well-trained workforce aligned with customer business objectives and company goals. The role involves monitoring attendance, productivity, and performance standards while fostering a motivating and engaging work environment. Operational duties include supervising freight loading and dispatch processes, conducting team meetings, ensuring compliance with safety policies, managing equipment maintenance schedules, and maintaining accurate records.

Financial acumen is critical for managing costs related to fleet operations, minimizing overtime, and understanding the profit implications of managerial decisions. Safety is paramount, requiring the supervisor to ensure compliance with regulatory agencies, conduct safety observations, and provide continuous safety training to associates. The role also focuses on continuous improvement, identifying opportunities to enhance processes and customer satisfaction.

Penske Logistics values ownership, responsibility, and a sense of urgency in running operations efficiently. The ideal candidate will demonstrate strong interpersonal skills, a problem-solving mindset, and the ability to work independently while managing time effectively. Educational requirements include a minimum of a high school diploma, with a preference for candidates holding a bachelor’s degree. Regular attendance, willingness to travel, and passing background and drug screenings are mandatory requirements.

Overall, the Operations Supervisor role at Penske Logistics presents an exciting opportunity for professionals seeking growth and leadership in the transportation and logistics industry, supported by a comprehensive benefits plan that promotes health, security, and well-being for associates and their families.

Job Requirements

High school diploma or equivalent
Proven leadership experience in transportation or logistics
Strong communication and interpersonal skills
Ability to supervise and coach a team
Proficient with Microsoft Office applications
Strong problem-solving and decision-making skills
Ability to work independently and manage time effectively
Willingness to travel as necessary
Ability to pass background check and drug screening
Regular and reliable attendance
Ability to lift up to 25 lbs occasionally

Job Qualifications

Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, company leadership, internal and external customers
Must have ability to work efficiently and independently with strong time management and organizational skills
Strong written/oral communication skills and the ability to actively listen are required
Ability to manage through a problem, think critically, and make decisions independently
Ability to drive process improvement and lead change
Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Must demonstrate ownership and responsibility to run the operation with a sense of urgency
High school diploma or equivalent required
Bachelor’s degree preferred
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required

Job Duties

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations
Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies and procedures such as tracking MPG, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are aligned with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Understand the location-specific customer goals and objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of fleet equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
Other projects and tasks as assigned by supervisor