Operations Supervisor - Transportation (Supply Chain/Logistics)

South Windsor, CT, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $56,200.00 - $74,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

bonus eligibility

Employee assistance program

Disability insurance

Job Description

Penske Logistics is a leading global transportation and logistics company renowned for engineering state-of-the-art transportation, warehousing, and freight management solutions that provide measurable business benefits to market-leading companies. Operating across North America, South America, Europe, and Asia, Penske Logistics prides itself on increasing supply chain visibility and reducing costs for its clients, helping businesses move forward efficiently and effectively with the support of dedicated logistics professionals. With a reputation for innovation, commitment to customer satisfaction, and operational excellence, Penske Logistics offers employees an environment where growth, learning, and development are strongly encouraged.

The role of Operations Supervisor at Penske Logistics is a pivotal leadership position responsible for providing operational leadership and direction at one of the company's key locations in South Windsor, Connecticut. This position reports directly to management and is essential for ensuring the seamless execution of daily operational activities including managing a team of approximately 140 drivers, overseeing driver deliveries, loading and unloading freight, dispatch, and customer service functions. The Operations Supervisor plays a critical role in coordinating workforce and equipment scheduling, maintaining operational compliance, and fostering a safety-focused workplace. The position also entails performance management of direct reports, including coaching, counseling, and handling disciplinary actions up to a written warning. Involvement in the hiring process and active participation in customer meetings further highlight the importance of this role in maintaining Penske's high standards.

Working hours for this role are Sunday through Wednesday, from 7:00 AM to 7:00 PM, making it a full-time supervisory role that requires dedication and availability. The position offers a competitive salary ranging from $56,200 to $74,500 annually, along with eligibility for bonuses up to 12% of the base salary, making it a financially rewarding opportunity for qualified candidates. Penske Logistics also provides an excellent benefits package aimed at supporting the health, happiness, and security of its associates and their families.

The Operations Supervisor must demonstrate strong leadership and interpersonal skills to effectively connect, build rapport, and maintain solid relationships with associates, Company leadership, internal teams, and external customers. The role demands high-level organizational skills, the ability to work independently, strong communication skills (both written and oral), and critical thinking capabilities. Additionally, candidates should be proficient with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint. A safety-first mindset and commitment to continuous operational improvement are vital to success in this role.

This role also requires the physical ability to perform job functions, which may include standing, walking, sitting, using hands to handle materials, and occasionally lifting or moving up to 25 pounds. There is an expectation for regular, predictable attendance and a willingness to travel as necessary. Employment with Penske Logistics is contingent on passing background checks and drug screenings.

In summary, the Operations Supervisor at Penske Logistics is a hands-on leadership role that combines team management, operational oversight, customer service, and continuous improvement initiatives. The position offers a unique opportunity to grow professionally within a globally recognized logistics company that values innovation, safety, and operational excellence. Successful candidates will bring operational efficiency, team motivation, and a customer-focused approach to maintain and exceed client expectations while supporting Penske's strategic goals and objectives.

Job Requirements

High school diploma or equivalent
Proven leadership and supervisory experience
Strong communication skills
Ability to work independently and manage time effectively
Proficiency with Microsoft Office applications
Ability to coach, engage, and motivate team members
Commitment to safety and compliance
Ability to manage operational processes and lead improvement initiatives
Willingness to travel as necessary
Ability to pass background check and drug screening
Regular, predictable attendance
Ability to lift up to 25 pounds occasionally

Job Qualifications

Demonstrated leadership qualities with strong interpersonal skills and ability to connect, build rapport and maintain solid relationships with associates, company leadership, internal and external customers
Ability to work efficiently and independently with strong time management and organizational skills
Strong written and oral communication skills and ability to actively listen
Ability to manage through a problem, think critically, and make decisions independently
Ability to drive process improvement and lead change
Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint
Must demonstrate ownership and responsibility to run the operation with a sense of urgency
High school diploma or equivalent required
Bachelor’s degree preferred
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary

Job Duties

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations
Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies and procedures such as tracking MPG, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are aligned with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Understand the location-specific customer goals and objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from continuous improvement efforts
Properly plan work assignments to ensure effective use of fleet equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
Other projects and tasks as assigned by supervisor