Operations Supervisor - ROS

Baltimore, MD, USA|

Job Overview

Compensation

Hourly

Range $34.45 - $49.65

Benefits

Paid parental leave

United Compassion Fund

Employee Discount Program

Career Development

promotional opportunities

Additional vacation buy up program

Early wage access

Paid sick leave

Inclusive and welcoming culture

Job Description

United Rentals is the world’s largest equipment rental provider, offering a comprehensive range of construction and industrial equipment solutions. Established with a commitment to service excellence and customer satisfaction, United Rentals has grown into an industry leader recognized for innovation, safety, and operational efficiency. The company operates numerous branches across multiple regions, delivering top-quality equipment and unparalleled rental services to meet the diverse needs of customers in construction, industrial, and commercial sectors. Known for fostering a supportive and inclusive workplace culture, United Rentals prioritizes employee development and engagement, providing opportunities for career growth and personal achievement. As a recognized Glassdoor Best Place to Work in 2026, United Rentals is dedicated not only to business success but also to the well-being and satisfaction of its workforce.

As an Operations Supervisor at United Rentals, you will play a pivotal role in driving branch performance and operational excellence. This position involves working closely with the Branch Manager to oversee daily activities, ensuring that all operations run smoothly and efficiently while maintaining the highest standards of safety and customer service. You will be responsible for supervising staff, monitoring branch metrics, and implementing strategies to enhance productivity and profitability. Your leadership skills will be essential in motivating and coaching team members to meet company goals and maintain compliance with policies and procedures. Additionally, you will support sales initiatives by ensuring accurate processing of rental quotations, reservations, and contracts, helping to contribute to the overall success and growth of the branch.

This role requires a hands-on leader who can manage a variety of operational responsibilities such as opening and closing the branch, reconciling cash drawers, and handling bank deposits. Promoting a culture of safety and discipline is paramount, so your exemplary personal compliance and communication will set the tone for the entire team. The Operations Supervisor position is safety-sensitive and demands conscientious attention to regulatory requirements and company policies. United Rentals offers a competitive compensation range between $34.45 and $49.65 per hour, reflecting the importance of the role within the organization.

Joining United Rentals means becoming part of a team that values integrity, leadership, teamwork, and discipline. The company actively supports veterans and encourages diversity and inclusion in its hiring practices, fostering an environment where everyone has the chance to thrive and grow their career. By choosing this role, you will be stepping into a dynamic environment with opportunities for promotional advancement, skill development, and comprehensive benefits designed to support you and your family across all stages of life.

Job Requirements

High school diploma
Bachelor's degree preferred
3+ years of sales and operational experience
2+ years supervision and leadership experience
Basic knowledge of the construction rental equipment industry or related
Strong motivational and leadership skills
Superior customer service, teamwork and verbal/written communication skills
Proficient in Microsoft Office (particularly Excel)
Valid driver's license with an acceptable record

Job Qualifications

High school diploma
Bachelor's degree preferred
3+ years of sales and operational experience
2+ years supervision and leadership experience
Basic knowledge of the construction rental equipment industry or related
Strong motivational and leadership skills
Superior customer service, teamwork and verbal/written communication skills
Proficient in Microsoft Office (particularly Excel)
Valid driver's license with an acceptable record

Job Duties

Support Branch Manager in implementing actions to achieve financial objectives
Assist the Branch Manager in ensuring compliance with all company policies
Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures
Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process
drive profitability by monitoring and controlling costs
May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others
Motivate, coach and train personnel
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Other duties assigned as needed