Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a renowned global leader in the premium live entertainment industry, specializing in infrastructure and comprehensive event services. Established in 2015, OVG has quickly ascended as an influential force in the sector, managing and developing some of the world’s most prestigious venues. The company's extensive platform includes venue development, management, hospitality, and sponsorship sales, serving seven owned world-class venues along with a distinguished clientele comprising iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. OVG emphasizes innovation, inclusivity, and excellence in all its operations, fostering a dynamic workplace that celebrates diversity and teamwork to drive industry advancement.
The role of Operations Supervisor is pivotal within OVG’s organizational framework, focused on the efficient coordination and supervision of event setup and operational staff to ensure successful venue management. This position reports to the Operations Manager or Director of Event Operations and carries the responsibility of overseeing comprehensive event operations, including managing changeover crews and facility services. The role is offered as a full-time position with an hourly wage ranging from $24.00 to $25.00, reflecting the importance OVG places on skilled operational leadership. Benefits for full-time employees include health, dental, and vision insurance, a 401(k) savings and matching plan, and paid time off including vacation days, sick leave, and paid holidays.
As an Operations Supervisor, the incumbent will engage in supervising the full spectrum of event logistics and staff management to maintain seamless operational flow in the venues managed by OVG. This includes planning, directing, and reviewing work plans for facility operations, enforcing safety protocols, managing staffing and equipment logistics, as well as participating in budget administration and expenditure monitoring. The supervisor will be a key player in fostering a safe, efficient, and client-focused environment by providing leadership to full- and part-time teams, conducting staff training, evaluating performance, and ensuring adherence to operational guidelines and OSHA safety standards. Exceptional communication skills and the ability to thrive in a fast-paced, high-pressure environment are essential for success in this role. Moreover, the Operations Supervisor will be instrumental in mentoring employees and collaborating with human resources to handle disciplinary procedures, emphasizing OVG’s commitment to a supportive and accountable workplace climate.
The position requires flexibility in scheduling, with expected work hours that include nights, weekends, and holidays to align with diverse event requirements. OVG values candidates who are self-motivated, organized, and capable of both independent and collaborative work. The company’s dedication to diversity and inclusivity underscores its mission to harness varied perspectives to fuel innovation and enhance excellence in live entertainment. This creates not only an inspiring and forward-thinking work environment but also a platform where employees are encouraged to contribute to the positive disruption and evolution of the industry. Overall, this role offers an exciting opportunity for professionals seeking to join a visionary leader in live entertainment, contributing to the successful orchestration of world-class events while advancing their own operational management careers.
The role of Operations Supervisor is pivotal within OVG’s organizational framework, focused on the efficient coordination and supervision of event setup and operational staff to ensure successful venue management. This position reports to the Operations Manager or Director of Event Operations and carries the responsibility of overseeing comprehensive event operations, including managing changeover crews and facility services. The role is offered as a full-time position with an hourly wage ranging from $24.00 to $25.00, reflecting the importance OVG places on skilled operational leadership. Benefits for full-time employees include health, dental, and vision insurance, a 401(k) savings and matching plan, and paid time off including vacation days, sick leave, and paid holidays.
As an Operations Supervisor, the incumbent will engage in supervising the full spectrum of event logistics and staff management to maintain seamless operational flow in the venues managed by OVG. This includes planning, directing, and reviewing work plans for facility operations, enforcing safety protocols, managing staffing and equipment logistics, as well as participating in budget administration and expenditure monitoring. The supervisor will be a key player in fostering a safe, efficient, and client-focused environment by providing leadership to full- and part-time teams, conducting staff training, evaluating performance, and ensuring adherence to operational guidelines and OSHA safety standards. Exceptional communication skills and the ability to thrive in a fast-paced, high-pressure environment are essential for success in this role. Moreover, the Operations Supervisor will be instrumental in mentoring employees and collaborating with human resources to handle disciplinary procedures, emphasizing OVG’s commitment to a supportive and accountable workplace climate.
The position requires flexibility in scheduling, with expected work hours that include nights, weekends, and holidays to align with diverse event requirements. OVG values candidates who are self-motivated, organized, and capable of both independent and collaborative work. The company’s dedication to diversity and inclusivity underscores its mission to harness varied perspectives to fuel innovation and enhance excellence in live entertainment. This creates not only an inspiring and forward-thinking work environment but also a platform where employees are encouraged to contribute to the positive disruption and evolution of the industry. Overall, this role offers an exciting opportunity for professionals seeking to join a visionary leader in live entertainment, contributing to the successful orchestration of world-class events while advancing their own operational management careers.
Job Requirements
- High school diploma or equivalent
- 2-3+ years experience in an operations position in arena, convention center, public assembly facility or similar location
- Knowledge of setup, housekeeping, and event coordination
- Ability to lead a team in a fast-paced environment
- Knowledge of OSHA standards
- Forklift certification or ability to obtain within 90 days
- Strong interpersonal, communication, and leadership skills
- Effective communication abilities
- Self-motivated with organizational skills
- Able to work independently and collaboratively
- Availability for long hours including varied schedule of days, nights, weekends, holidays
Job Qualifications
- High school diploma or equivalent
- 2-3+ years experience in operations for arena, convention center, or similar facility with setup, housekeeping, and event coordination knowledge
- Advanced degree in Facility Management or related field may substitute for experience
- Advanced computer skills with MS Word, Outlook, and Excel preferred
- Ability to lead a team effectively in a fast-paced, high-pressure environment
- Knowledge of OSHA standards and requirements
- Forklift certification or ability to acquire within 90 days
- Superior interpersonal, communication, and leadership skills
- Clear and concise communication ability
- Self-motivated with excellent organizational skills
- Ability to work independently and as part of a team
- Willingness to work varying schedules including days, nights, weekends, and holidays
Job Duties
- Assume management responsibility for all services and activities involved in the operations of all venues and exhibition and convention spaces
- Interview, select, train, coach, evaluate, and discipline full- and part-time staff, delivering terminations with approval
- Deliver and follow up on Performance Improvement procedures timely
- Ensure staff adherence to safety guidelines and compliance
- Manage operational setup parameters for events and staging
- Lead and coordinate staff training and safety programs
- Mentor and coach employees to correct deficiencies and manage disciplinary processes
- Assist or lead planning, directing, coordinating, and reviewing work plans for facility operations
- Review and understand event documents to forecast staffing and equipment needs
- Participate in budget development, monitor expenditures, and recommend improvements
- Coordinate facility arrangements with concessionaires and AV
- Oversee changeover and housekeeping crews and provide support
- Schedule changeover and housekeeping crews accurately and notify employees of updates
- Maintain departmental equipment and report repair needs
- Provide excellent customer service to internal and external clients
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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