Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
student loan reimbursement
Adoption fertility support
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global giant in event ticketing, selling over 500 million tickets annually to more than 12,000 clients worldwide. Live Nation Concerts stands as the largest live entertainment provider worldwide, promoting over 40,000 shows and more than 100 festivals each year for nearly 4,000 artists across over 40 countries. Live Nation Media & Sponsorship complements these businesses by creating strategic music marketing programs that connect over 1,000 brands with the 98 million fans attending Live Nation Entertainment events annually. More information about the company can be found at www.livenationentertainment.com.
Live Nation’s Concerts Division is the birthplace of tours, where artists come alive and fans experience the excitement of live music. The division encompasses a range of entities including owned and operated amphitheaters, a global touring team, ticketing, venue operations, marketing, and sales. The company fosters a lively, upbeat work culture with abundant opportunities for growth and development. Employees enjoy perks such as free concert tickets, dog-friendly offices, student loan reimbursement, and adoption/fertility support. These benefits have contributed to Live Nation’s recognition as a Great Place to Work organization and one of People Magazine’s "50 Companies that Care." Live Nation prioritizes creating an inclusive community where every individual can thrive, aiming to support both career and personal goals. Passion for live music and delivering great experiences to fans forms the core of the company.
The Operations Supervisor role is a key position within this dynamic environment. This role involves overseeing the operations staff within the venue and assisting the Operations Manager with a variety of tasks vital to the smooth execution of live shows. Predominantly working during show hours, this position demands leadership skills, operational knowledge, and a customer-focused mindset. The Operations Supervisor works closely with the Operations Manager and other supervisors to perform day-of-show duties, ensuring high standards of security, guest service, and operational efficiency are met.
Key responsibilities include responding to elevated staff and guest inquiries related to shows, artist meet-and-greet packages, amenities, VIP programs, and seat upgrades. The supervisor must effectively handle guest concerns and complaints, particularly those related to security and customer service. Collaboration with security and guest services teams ensures adherence to service standards. The role entails performing opening, running, and closing duties aligned with Live Nation policies, maintaining venue atmosphere control by circulating through work areas, and ensuring the safety and security of back-of-house zones.
Additional duties involve suggestive selling of venue products and services, upholding a detailed understanding of standard operating procedures, and effectively communicating these to team members. The Operations Supervisor is responsible for creating pre-shift sheets, relaying management information to staff, handling lost and found articles, and ensuring responsible alcohol service in line with training and policies. The role also includes leading pre-shift meetings, reporting issues to management on duty, managing incident reports, gathering witness statements, assisting with ejection logs, and supporting special events held at the venue.
This position is ideal for individuals who are passionate, motivated, driven, innovative, and resourceful. Candidates should have demonstrated leadership experience in high-volume nightclub or live entertainment environments and be adept at managing multiple priorities with a positive attitude. The Operations Supervisor plays a crucial role in enhancing the venue experience for guests while supporting team members to perform at their best. The position comes with an hourly pay range of $20.00 to $25.00, dependent on market location, experience, skills, and qualifications. Live Nation is committed to diversity, inclusion, and equal opportunity employment practices, ensuring a welcoming and supportive workplace for all employees.
Live Nation’s Concerts Division is the birthplace of tours, where artists come alive and fans experience the excitement of live music. The division encompasses a range of entities including owned and operated amphitheaters, a global touring team, ticketing, venue operations, marketing, and sales. The company fosters a lively, upbeat work culture with abundant opportunities for growth and development. Employees enjoy perks such as free concert tickets, dog-friendly offices, student loan reimbursement, and adoption/fertility support. These benefits have contributed to Live Nation’s recognition as a Great Place to Work organization and one of People Magazine’s "50 Companies that Care." Live Nation prioritizes creating an inclusive community where every individual can thrive, aiming to support both career and personal goals. Passion for live music and delivering great experiences to fans forms the core of the company.
The Operations Supervisor role is a key position within this dynamic environment. This role involves overseeing the operations staff within the venue and assisting the Operations Manager with a variety of tasks vital to the smooth execution of live shows. Predominantly working during show hours, this position demands leadership skills, operational knowledge, and a customer-focused mindset. The Operations Supervisor works closely with the Operations Manager and other supervisors to perform day-of-show duties, ensuring high standards of security, guest service, and operational efficiency are met.
Key responsibilities include responding to elevated staff and guest inquiries related to shows, artist meet-and-greet packages, amenities, VIP programs, and seat upgrades. The supervisor must effectively handle guest concerns and complaints, particularly those related to security and customer service. Collaboration with security and guest services teams ensures adherence to service standards. The role entails performing opening, running, and closing duties aligned with Live Nation policies, maintaining venue atmosphere control by circulating through work areas, and ensuring the safety and security of back-of-house zones.
Additional duties involve suggestive selling of venue products and services, upholding a detailed understanding of standard operating procedures, and effectively communicating these to team members. The Operations Supervisor is responsible for creating pre-shift sheets, relaying management information to staff, handling lost and found articles, and ensuring responsible alcohol service in line with training and policies. The role also includes leading pre-shift meetings, reporting issues to management on duty, managing incident reports, gathering witness statements, assisting with ejection logs, and supporting special events held at the venue.
This position is ideal for individuals who are passionate, motivated, driven, innovative, and resourceful. Candidates should have demonstrated leadership experience in high-volume nightclub or live entertainment environments and be adept at managing multiple priorities with a positive attitude. The Operations Supervisor plays a crucial role in enhancing the venue experience for guests while supporting team members to perform at their best. The position comes with an hourly pay range of $20.00 to $25.00, dependent on market location, experience, skills, and qualifications. Live Nation is committed to diversity, inclusion, and equal opportunity employment practices, ensuring a welcoming and supportive workplace for all employees.
Job Requirements
- High school diploma required
- 3-5 years in restaurant, bar, nightclub leadership role
- Working knowledge of high-volume nightclub operations and responsible alcohol service
- Experience developing operating procedures
- Proficient with Microsoft Excel and Word
- Ability to prioritize duties and communicate effectively
- Ability to train and develop employees
- Ability to handle multiple tasks effectively with a positive attitude
- Experience in administrative tasks including inventory, labor forecasting, scheduling, sales reports, invoices, and performance tracking
- Detail oriented
- Security experience preferred
- Experience in live music environment preferred
- College diploma preferred
- Interest in growing within Live Nation and venue operations
- Must be able to work in a fast-paced, often loud and stressful environment
- Must be able to stand for extended periods
- Must be able to lift or move up to 40 lbs using proper techniques
Job Qualifications
- High school diploma
- 3-5 years experience in a restaurant, bar, or nightclub leadership role
- Knowledge of high-volume nightclub operations and responsible alcohol service
- Experience in developing operating procedures
- Proficiency in Microsoft Excel and Word
- Strong communication and prioritization skills
- Ability to train and develop employees
- Experience handling multiple tasks concurrently
- Experience with administrative tasks including inventory, labor forecasting, scheduling, sales reports, invoices, and performance tracking
- Detail oriented
- Preferred security experience
- Experience in live music environments
- College diploma in related field
- Interest in career growth within Live Nation and venue operations
Job Duties
- Oversee operations staff in-venue during show hours
- Work with the Operations Manager and supervisors on day-of-show duties
- Respond to elevated staff and guest inquiries and concerns including artist meet-and-greet packages and seat upgrades
- Handle guest complaints related to security and customer service
- Ensure service standards by following up with Security and Guest Services teams
- Perform opening, running, and closing duties following Live Nation policies
- Maintain venue atmosphere control by circulating and reporting issues
- Suggestive selling of venue products and services
- Communicate Standard Operating Procedures to team members
- Create and distribute pre-shift sheets
- Manage lost and found articles
- Ensure responsible alcohol service and policy adherence
- Maintain security of back-of-house areas
- Lead pre-shift meetings
- Communicate guest or staff issues to management on duty
- Complete incident reports and collect witness statements
- Assist with ejection logs and incident reports
- Work scheduled special events throughout the venue
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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