Operations Supervisor - $28 /hr - Spanish Speaking Preferred - PM Availability

Sonesta International Hotels is the eighth largest hotel company in the United States and is rapidly expanding. The company manages a vast portfolio of more than 1000 properties spread across eight countries, featuring a unique mix of full-service and focused hotels located in major cities. Sonesta is known for its commitment to delivering quality and value through passionate customer service, fostering loyalty, and creating memorable hospitality experiences for guests. Its well-diversified portfolio comprises owned, managed, and franchised properties, making Sonesta a prevalent choice in the hospitality industry. This dynamic environment promotes not only an unparalleled guest experience but also offers exciting growth opportunities for team members across varied operational roles.

The Operations Supervisor position at Sonesta ES Suites Anaheim is a pivotal role responsible for supporting the overall mission and success of the hotel. As the main support to the Operations Manager, this leadership role actively directs and oversees the daily operations of the Front Office, Housekeeping, and Food & Beverage departments. Serving as a hands-on leader, the Operations Supervisor’s day-to-day activities include training and supervising staff, managing operational technology systems like Opera and Synxis, and leading in-house guest initiatives designed to enhance service quality. The role demands a versatile and engaged leader who can proactively manage shifts across multiple departments and assume the primary Manager on Duty duties, which involve representing the hotel and assisting guests in the absence of senior management.

This role is not simply about management but also requires direct involvement in guest services and team support to ensure that daily operations run smoothly and efficiently. The ideal candidate will work collaboratively across all hotel departments to foster communication, resolve guest issues promptly, and maintain the hotel’s high standards of cleanliness, service, and safety. Responsibilities also include enforcing revenue management strategies, ensuring compliance with safety and alcohol service regulations, and promoting a cohesive and motivated workplace culture. Given the broad scope of responsibilities, this position offers an exciting leadership opportunity within a thriving hotel company dedicated to delivering the best hospitality experiences in the industry.

The Operations Supervisor at Sonesta ES Suites Anaheim is offered a competitive base salary ranging between $27 and $28 per hour, with pay varying based on job-related skills, knowledge, and prior experience. This full-time role often requires availability during mornings, evenings, weekends, and holidays, demonstrating a commitment to the guest experience and operational excellence. Sonesta International Hotels also values its employees by providing a comprehensive benefits package that includes health insurance options, retirement plans, paid time off, employee discounts, educational assistance, and other perks essential for employee well-being and professional development. Potential candidates looking to grow within a reputable, fast-growing hotel company will find this an enriching role with ample opportunities for advancement and skill enhancement.