Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.60 - $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Tuition Reimbursement
Job Description
Live Nation Entertainment is the world's leading live entertainment company, consisting of global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster, a key part of the organization, is the global leader in event ticketing, selling over 500 million tickets annually to more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment globally, promoting over 40,000 shows and more than 100 festivals every year for nearly 4,000 artists in over 40 countries. These businesses empower Live Nation Media & Sponsorship to design and execute strategic music marketing programs, connecting more than 1,000 brands with 98 million fans who attend Live Nation Entertainment events each year. For more information, visit www.livenationentertainment.com.
The Concerts Division of Live Nation is the heart of live music experience where tours begin, artists thrive, and fans enjoy unforgettable moments. The division consists of dozens of owned and operated amphitheaters and a global touring team, encompassing various departments such as ticketing, venue operations, marketing, and sales. Live Nation fosters a dynamic work culture characterized by fun, upbeat energy, and abundant opportunities for career growth. The company offers various attractive perks including free concert tickets, dog-friendly office environments, and progressive benefits like student loan reimbursement and adoption/fertility support. These attributes contribute to Live Nation being certified as a Great Place to Work and recognized by People Magazine as one of the "50 Companies that Care." The organization strongly values inclusivity, ensuring every employee feels a sense of belonging and is empowered to achieve both their professional and personal goals. A passion for live music unites the employees and creates a unique community spirit.
The role being offered is a pivotal position within Live Nation's Concerts Division, working closely with the Operations Manager and Security Supervisor to execute day-of-show duties at live events. This job entails managing guest experiences, addressing inquiries and concerns related to shows, artist meet-and-greet packages, VIP programs, and seat upgrades. The position requires excellent problem-solving abilities to handle guest complaints, particularly those involving security or customer service issues, ensuring that service standards are maintained rigorously. Candidates will perform key operational duties such as opening, running, and closing venue functions according to company policies, while also promoting venue products and services through suggestive selling when appropriate.
Additionally, this role involves maintaining safety and order by constantly monitoring the area, reporting any issues, and ensuring responsible alcohol service in compliance with training and policies. The candidate will lead pre-shift meetings, relay important information between management and staff, handle lost and found articles, and assist with incident reports and ejection logs. The job demands a high level of communication skills to effectively coordinate with team members and management, swiftly resolving any escalated issues. The position often requires working at special events throughout the venue, offering a varied and engaging work environment. This role is essential in delivering the high-quality live entertainment experience that Live Nation is known for. The hourly compensation ranges from $17.60 to $22.00 USD, dependent on location and candidate qualifications.
The Concerts Division of Live Nation is the heart of live music experience where tours begin, artists thrive, and fans enjoy unforgettable moments. The division consists of dozens of owned and operated amphitheaters and a global touring team, encompassing various departments such as ticketing, venue operations, marketing, and sales. Live Nation fosters a dynamic work culture characterized by fun, upbeat energy, and abundant opportunities for career growth. The company offers various attractive perks including free concert tickets, dog-friendly office environments, and progressive benefits like student loan reimbursement and adoption/fertility support. These attributes contribute to Live Nation being certified as a Great Place to Work and recognized by People Magazine as one of the "50 Companies that Care." The organization strongly values inclusivity, ensuring every employee feels a sense of belonging and is empowered to achieve both their professional and personal goals. A passion for live music unites the employees and creates a unique community spirit.
The role being offered is a pivotal position within Live Nation's Concerts Division, working closely with the Operations Manager and Security Supervisor to execute day-of-show duties at live events. This job entails managing guest experiences, addressing inquiries and concerns related to shows, artist meet-and-greet packages, VIP programs, and seat upgrades. The position requires excellent problem-solving abilities to handle guest complaints, particularly those involving security or customer service issues, ensuring that service standards are maintained rigorously. Candidates will perform key operational duties such as opening, running, and closing venue functions according to company policies, while also promoting venue products and services through suggestive selling when appropriate.
Additionally, this role involves maintaining safety and order by constantly monitoring the area, reporting any issues, and ensuring responsible alcohol service in compliance with training and policies. The candidate will lead pre-shift meetings, relay important information between management and staff, handle lost and found articles, and assist with incident reports and ejection logs. The job demands a high level of communication skills to effectively coordinate with team members and management, swiftly resolving any escalated issues. The position often requires working at special events throughout the venue, offering a varied and engaging work environment. This role is essential in delivering the high-quality live entertainment experience that Live Nation is known for. The hourly compensation ranges from $17.60 to $22.00 USD, dependent on location and candidate qualifications.
Job Requirements
- Responsible Alcohol Awareness Training Certification or equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
- Skills in guest relations/staff relations assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Read guests in order to anticipate their needs
- Turn potentially negative situations into positive ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
Job Qualifications
- Responsible Alcohol Awareness Training Certification or Equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
- Skills in guest relations/staff relations- assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Read guests in order to anticipate their needs
- Turn potentially negative situations into positive ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
- Experience in a live music environment
- College diploma in related field
Job Duties
- Works directly with the Ops Manager and Security Supervisor to perform day of show duties
- Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgrades
- Work through and correct guest concerns and complaints regarding security and customer service-related situations
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Inform guests of Music Hall amenities & make recommendations
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Suggestive selling of all venue products and services when applicable
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
- Create pre-shift sheet and relay information from management directly to staff
- Turn in all lost and found articles to Box Office
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
- Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
- Leads all pre-shift meetings prior to start of shift
- Communicate to M.O.D. any issues that guests or team members may have
- Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
- Responsible for completing incident reports and collecting witness statements
- Assist MOD with all ejection logs and incident reports
- Required to work Special Events that are scheduled throughout the venue
Job Criteria
Experience
No experience required
Job Location
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