Operations Supervisor

HHM Hotels is a well-established hospitality company renowned for its commitment to excellence, guest satisfaction, and employee development. As a prominent player in the hotel industry, HHM Hotels offers a dynamic work environment focused on fostering a culture of respect, professionalism, and innovation. With an emphasis on quality service and operational efficiency, the company has built a respected reputation for delivering memorable guest experiences across its portfolio of properties. This organization prioritizes employee growth and promotes from within, providing a clear career path for motivated individuals ready to advance within the hospitality sector. HHM Hotels is dedicated to maintaining high standards in service, safety, and operational best practices, making it a preferred employer for those passionate about hotel management and guest services.

The current opening is for a Front Office Manager role, an essential position within the hotel that oversees front office operations and ensures exceptional service delivery to guests. This full-time role offers compensation at $23.00 per hour. The Front Office Manager will serve as the acting leader in the absence of the Assistant General Manager or General Manager and will manage front office staff, operations, and overall guest interactions during off-peak periods. The position requires a hands-on leader who can coach, support, and develop associates while maintaining smooth hotel operations and addressing any customer concerns effectively.

The role involves interviewing, selecting, training, scheduling, and coaching the front office team, ensuring every associate adheres to the company’s established brand standards and core values. The Front Office Manager must collaborate with different department managers to optimize business flow and guest satisfaction, resolve guest complaints efficiently, and anticipate operational challenges to prevent disruptions to the hotel’s service quality. Monitoring front office systems and equipment to ensure optimum performance is also a critical responsibility, along with supervising night audit functions and performing audits in the absence of the night auditor.

In addition to operational duties, the Front Office Manager is expected to be well-versed in emergency procedures and take full responsibility during any emergencies, ensuring guest and staff safety. The role requires practicing safe work habits and compliance with relevant safety standards, including MSDS and OSHA guidelines. Flexibility is key, as the individual must occasionally fill staffing gaps throughout various hotel departments, whether in hourly or managerial capacities. This role encourages initiative and a willingness to perform other duties as assigned by management, supporting the hotel’s mission and operational success.

This position offers an outstanding career growth path from Front Office Manager to Assistant General Manager and eventually General Manager, allowing ambitious professionals to advance their careers within HHM Hotels. Employees benefit from comprehensive health insurance plans, paid time off, 401k company matching, life insurance, travel discounts, commuter benefits, performance bonuses, wellness programs, educational opportunities, and referral bonuses. HHM Hotels promotes a positive work environment where people are valued as the company’s greatest asset, underpinning the belief that excellence, nimbleness, and ownership are fundamental to success in the hospitality industry.