Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
The Courtyard Memphis Airport, located at 1780 Nonconnah Boulevard in Memphis, Tennessee, is part of the globally recognized Marriott International portfolio. Marriott International is renowned for its commitment to excellence in hospitality and its inclusive work culture that values diversity and empowerment. Courtyard by Marriott specifically caters to business travelers, offering a uniquely designed environment that enhances comfort and productivity for guests on business trips. This location embodies the brand's mission to provide an outstanding guest experience that goes beyond expectations, ensuring each visitor receives personalized, attentive service. The hotel is dedicated to fostering a collaborative and supportive workplace for... Show More
Job Requirements
- High school diploma or equivalent GED
- at least one year of related work experience
- ability to stand, sit, or walk for long periods
- ability to lift and maneuver objects up to 25 pounds
- strong communication skills
- reliability and punctuality
- willingness to follow company policies and procedures
- ability to handle multiple tasks in a dynamic environment
Job Qualifications
- High school diploma or equivalent GED
- at least one year of related work experience
- experience as a supervisor is preferred but not required
- strong interpersonal and communication skills
- ability to work effectively in a team
- knowledge of hotel front desk operations
- proficiency with computerized reservation systems
- commitment to guest service excellence
- understanding of safety protocols and company policies
Job Duties
- Complete designated cashier and closing reports using the computerized system
- review employee shift logs and daily memo books and document relevant information
- contact appropriate departments such as Bell Services and Housekeeping to resolve guest calls, requests, or issues
- manage guest check-ins including confirming reservations, verifying identity, requesting payment method, assigning rooms, and issuing room keys
- sell rooms to guests without prior reservations according to availability and ensure pricing follows market standards
- ensure charges from other departments are posted to guest accounts
- assist management with training, evaluation, coaching, discipline, motivation, and mentoring of employees
- serve as a role model and primary contact for open-door and fair treatment policies
- report accidents, injuries, and unsafe conditions
- conduct safety training and obtain certifications
- adhere to company policies and maintain professional appearance and confidentiality
- greet and recognize guests per company standards and anticipate their service needs
- communicate clearly and professionally including telephone etiquette
- foster positive working relationships
- ensure quality standards compliance
- stand, sit, or walk for extended periods
- handle objects weighing up to 25 pounds
- perform other reasonable duties as assigned by supervisors
Job Location
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