Operations Supervisor
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $58,656.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Life insurance
Job Description
The Chattanooga Area Regional Transportation Authority (CARTA) is a premier public transportation provider serving the Chattanooga, Tennessee area. Established to facilitate efficient, safe, and accessible transit services, CARTA plays an essential role in connecting communities and enhancing mobility options for residents and visitors alike. Known for its dedication to quality service and safety, CARTA operates a comprehensive network of fixed-route bus services and shuttles designed to meet the diverse needs of the Chattanooga metropolitan area. By adhering rigorously to federal, state, and local regulations, and maintaining a strong commitment to customer service excellence, CARTA continues to build its reputation as a dependable and progressive transit authority. The organization fosters a collaborative work environment where innovation and safety are prioritized to achieve operational excellence in all aspects of public transportation.
The role of Operations Supervisor within CARTA's Transportation Department is a full-time, exempt position offering an annual salary of $58,656. Situated at CARTA's primary facility at 1617 Wilcox Blvd. in Chattanooga, TN, the Operations Supervisor acts as a crucial link between management and transit operators, ensuring the safe, reliable, and efficient movement of transit vehicles. This supervisory position reports directly to the Director of Transportation and encompasses a multifaceted responsibility that blends on-road oversight with dispatch coordination through advanced Computer-Aided Dispatch (CAD) technology.
Key responsibilities include real-time monitoring and managing fixed-route and shuttle bus services to maintain schedule adherence and optimize route performance. The Operations Supervisor actively supports vehicle operators by providing coaching, addressing performance concerns, and facilitating training initiatives aimed at reinforcing safety and customer service standards. This role demands decisive action in emergency situations such as accidents or breakdowns, requiring effective communication and coordination with emergency responders and law enforcement. Additionally, the supervisor conducts detailed investigations into incidents or complaints to recommend and implement corrective measures.
This position requires not only thorough knowledge of transit operations and regulatory compliance but also exceptional leadership skills and the ability to maintain composure under pressure. The Operations Supervisor enforces CARTA’s work policies, safety regulations, and ADA guidelines while maintaining precise records concerning operational activities. Working in a dynamic transit environment, the incumbent is expected to balance operational efficiency with the highest standards of passenger safety and service quality.
Beyond the daily operational duties, the Operations Supervisor holds supervisory authority over subordinate employees within the transportation division, asserting leadership and accountability to uphold CARTA’s mission and values. The role demands adaptability and a proactive approach to solving operational challenges, making it an ideal opportunity for professionals seeking to contribute significantly to public transit excellence in Chattanooga.
The role of Operations Supervisor within CARTA's Transportation Department is a full-time, exempt position offering an annual salary of $58,656. Situated at CARTA's primary facility at 1617 Wilcox Blvd. in Chattanooga, TN, the Operations Supervisor acts as a crucial link between management and transit operators, ensuring the safe, reliable, and efficient movement of transit vehicles. This supervisory position reports directly to the Director of Transportation and encompasses a multifaceted responsibility that blends on-road oversight with dispatch coordination through advanced Computer-Aided Dispatch (CAD) technology.
Key responsibilities include real-time monitoring and managing fixed-route and shuttle bus services to maintain schedule adherence and optimize route performance. The Operations Supervisor actively supports vehicle operators by providing coaching, addressing performance concerns, and facilitating training initiatives aimed at reinforcing safety and customer service standards. This role demands decisive action in emergency situations such as accidents or breakdowns, requiring effective communication and coordination with emergency responders and law enforcement. Additionally, the supervisor conducts detailed investigations into incidents or complaints to recommend and implement corrective measures.
This position requires not only thorough knowledge of transit operations and regulatory compliance but also exceptional leadership skills and the ability to maintain composure under pressure. The Operations Supervisor enforces CARTA’s work policies, safety regulations, and ADA guidelines while maintaining precise records concerning operational activities. Working in a dynamic transit environment, the incumbent is expected to balance operational efficiency with the highest standards of passenger safety and service quality.
Beyond the daily operational duties, the Operations Supervisor holds supervisory authority over subordinate employees within the transportation division, asserting leadership and accountability to uphold CARTA’s mission and values. The role demands adaptability and a proactive approach to solving operational challenges, making it an ideal opportunity for professionals seeking to contribute significantly to public transit excellence in Chattanooga.
Job Requirements
- High school diploma or GED required
- Must possess a Commercial Driver License (CDL), Class B with passenger endorsement
- Minimum of five years experience as a transit operator and/or supervisory role within public transportation required
- Must complete all mandatory training classes
- Must comply with all CARTA policies, procedures, and directives
- Recognize and follow ADA rules and regulations related to passenger transit services
- Ability to pass pre-employment and random drug and alcohol testing
- Ability to stand and sit for prolonged periods
- Ability to perform repetitive motion
- Must maintain professionalism in stressful situations
Job Qualifications
- High school diploma or GED
- Possess a Commercial Driver License (CDL), Class B with passenger endorsement
- Minimum of five years experience as a transit operator and/or in a supervisory role within public transportation
- Strong leadership and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to remain calm and make effective decisions in high-pressure or emergency situations
- Proficiency in CAD systems, radio communications, and basic computer applications
- Professionalism and composure when handling stressful or sensitive situations
- Familiarity with CARTA routes, schedules, and operational procedures preferred
- Additional training or certifications in transportation management, safety, or operations preferred
Job Duties
- Monitor and coordinate daily transit operations using Computer-Aided Dispatch (CAD) systems
- Track vehicles in real-time to ensure on-time performance and efficient route coverage
- Communicate effectively with drivers, supervisors, and law enforcement as needed
- Adjust schedules and routes as necessary to address service disruptions
- Conduct on-road observations to evaluate driver performance, safety compliance, and customer service for all CARTA transit services
- Provide coaching and feedback to operators, addressing performance concerns as needed
- Assist drivers in resolving operational issues such as scheduling conflicts, passenger concerns, or route adherence
- Support new driver training and ongoing safety/service education
- Respond to accidents, breakdowns, and emergencies, coordinating with emergency personnel when necessary
- Perform investigations into incidents or customer complaints and recommend corrective actions
- Conduct reasonable suspicion assessments for substance abuse in compliance with policy
- Ensure compliance with safety regulations, including pre-trip and post-trip inspections
- Maintain accurate records of driver performance, incidents, dispatch logs, and service reports
- Interpret and enforce CARTA work rules, policies, and procedures
- Report operational and maintenance issues to appropriate departments
- Ensure compliance with federal, state, and local transportation regulations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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