Operations Supervisor

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and employee development. Within its expansive portfolio, TownePlace Suites offers a unique extended stay hotel experience designed for guests who seek comfort, productivity, and a sense of home during long trips. TownePlace Suites features a casual and residential atmosphere, including a full kitchen in every suite, providing guests with personal touches and thoughtful details that enhance their stay. The brand emphasizes a collaborative and friendly work environment where team members support one another, focus on details, and strive to create a welcoming atmosphere for all guests. Joining TownePlace Suites means becoming part of Marriott International's rich blend of diverse cultures, talents, and experiences, with a firm commitment to equal opportunity and non-discrimination. The company fosters a culture where associates feel valued, respected, and inspired to be their best selves.

This role is based at the TownePlace Suites located at 310 Gay Street, Nashville, Tennessee. The position is full-time and categorized as non-management within the Rooms and Guest Services Operations department. The primary responsibility of this role is to manage front desk operations as a key representative of the hotel, ensuring smooth check-in and check-out processes, handling guest inquiries, and maintaining accurate records. The successful candidate will complete cashier and closing reports, utilize the hotel's computer system for processing guest check-ins, and manage room assignments and keys efficiently. Additionally, the position involves selling rooms or accommodations to walk-in guests based on availability, ensuring pricing accuracy, and charging appropriate outlets to guest rooms.

Beyond standard operational duties, the role requires cooperation with other departments such as bell services and housekeeping to promptly resolve guest requests or issues. The individual must assist management in staff development tasks including training, evaluating, counseling, and motivating employees. Upholding company policies, maintaining professional appearance and confidentiality, and ensuring the safety of the workplace are critical components of this job. The chosen candidate will be the first point of contact for the Guarantee of Fair Treatment and Open Door Policy processes, serving as a role model for associates.

Effective communication skills are essential, as the role demands clear and polite interactions with guests and colleagues, proper telephone etiquette, and the ability to foster positive working relationships. The physical demands include the ability to stand, sit, or walk for extended periods and handle objects weighing up to 25 pounds. The position promises diverse daily tasks and the opportunity to contribute to the highly regarded guest experience that Marriott International and TownePlace Suites embody. This role is ideal for individuals passionate about hospitality, detail-oriented, and eager to provide exemplary service in a welcoming hotel environment.