Operations Supervisor

TownePlace Suites by Marriott is a well-recognized extended-stay hotel brand that emphasizes comfort and productivity for guests undertaking longer trips. Situated at 310 Gay St, Nashville, Tennessee, this hotel is part of Marriott International’s portfolio of brands, which is renowned for delivering exceptional hospitality experiences worldwide. Marriott International is committed to fostering an inclusive work environment where diversity is celebrated. This particular location offers a fun, informal residential setting with fully equipped kitchens in every suite, making it an ideal choice for travelers who want to feel at home while on the road.

The role offered at TownePlace Suites is a full-time, non-management position within the Rooms and Guest Services Operations category. This position is essential to maintaining the high standard of guest service and operational efficiency characteristic of the Marriott brand. It involves various front desk responsibilities, including processing guest check-ins and check-outs, managing reservations, and ensuring that guest requests and concerns are addressed promptly through coordination with other hotel departments such as Bell Services and Housekeeping. This position demands a high level of professionalism, attention to detail, and excellent communication skills to make guests feel welcomed and valued.

In this role, the successful candidate will handle designated cashier reports and closing reports within the hotel’s computerized system, review employee shift logs and daily memo books, and accurately document relevant information. The role also includes responsibility for verifying guest identity, assigning rooms, activating room keys, and ensuring payment methods are collected and correctly processed. Staff must follow market rate policies strictly, ensuring all rate deviations are properly documented. The position requires coordination with various outlets like the gym and retail stores to ensure charges are correctly applied to guest room accounts.

Additionally, the employee will support management by assisting in staff training, evaluation, motivation, and disciplinary processes. They serve as the initial point of contact for ensuring fair treatment and open-door policies are respected. The job also entails reporting workplace accidents, unsafe conditions, and completing required safety training and certifications.

Compliance with company policies and procedures is mandatory, alongside maintaining a neat and professional appearance. Confidentiality of proprietary information and protection of the company's assets are essential. The successful applicant should anticipate and attend to guest needs with genuine appreciation and respect, including those with disabilities, and communicate with colleagues in a clear, professional manner while maintaining positive workplace relationships.

Physically, this role might require standing, sitting, or walking for extended periods and occasionally lifting or moving objects weighing up to 25 pounds. Flexibility to perform reasonable duties as assigned by supervisors is also expected.

TownePlace Suites fosters a welcoming and collaborative team environment, emphasizing personal attention to detail, courteous interaction, and a cheerful demeanor. Working here means joining a global team committed to excellence and inclusivity, while growing into the best version of oneself professionally and personally. The hotel prides itself on creating a home-like atmosphere for guests and staff alike, making it not just a workplace but a community dedicated to hospitality and support.