Operations Supervisor

Residence Inn by Marriott is part of Marriott International, a globally renowned hospitality company committed to delivering exceptional guest experiences. Specialized in providing spacious suites with full kitchens, Residence Inn caters especially to long-stay guests, offering the comforts of home while maintaining high standards of service for both business and leisure travelers. Marriott International values a diverse and inclusive work environment, fostering an atmosphere where associates from all backgrounds are welcomed and their unique perspectives are celebrated. The company emphasizes equal opportunity employment, ensuring non-discrimination on any protected basis including disability and veteran status, promoting a culture of respect and fairness throughout the organization.

Located in Las Vegas, Nevada, the Residence Inn by Marriott at 370 Hughes Center Drive operates within the Rooms & Guest Services category, delivering top-tier hospitality services through non-management roles such as the Front Desk Agent position. This role requires full-time commitment and offers a competitive hourly pay rate of $26.36. The position is not remote, requiring the associate's physical presence to ensure seamless operational execution and excellent guest interaction.

As a Front Desk Agent at Residence Inn, the core responsibility is to serve as the first point of contact for guests, embodying Marriott's legendary service culture. This includes efficiently processing guest check-ins by confirming reservations via computer systems, verifying guest identification, collecting payment, assigning rooms, and issuing room keys. The agent must also be adept at managing walk-in guests by selling available accommodations, ensuring all rates align with market codes, and documenting exceptions. Accurate processing of guest charges originating from hotel outlets like the Health Club or Retail Shop is essential, requiring attention to detail in scanning and applying charges to guest accounts.

In addition to guest service duties, the role involves collaboration with various departments such as Bell Services and Housekeeping to promptly address and resolve guest requests or issues, enhancing overall satisfaction. The Front Desk Agent plays a crucial role in safety and policy adherence, reporting any accidents or unsafe conditions, completing required safety training, and maintaining confidentiality of proprietary information to protect company assets.

A significant aspect of the role entails supporting management in employee training, evaluation, counseling, and coaching, acting as a role model and the primary contact for the Guarantee of Fair Treatment/Open Door Policy process. The position demands a professional demeanor, with clean and appropriate personal appearance, clear communication skills, and the ability to develop positive working relationships with colleagues and guests alike. Physical requirements include the ability to stand, sit, or walk for extended periods and handle objects up to 25 pounds.

Residence Inn by Marriott is invested in creating an environment where associates can perform at their best, thrive in their roles, and build meaningful relationships through teamwork. Working here means joining an extensive portfolio of Marriott brands dedicated to exceptional service and career growth. This role offers the opportunity to be where you can do your best work, begin your purpose, belong to a global team, and become your best professional self.