Operations Supervisor

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $64,000.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

401K with company match

Life insurance

Medical insurance

Dental Insurance

Vision Insurance

short-term disability insurance

long-term disability insurance

Employee assistance program

Commuter Benefits

Employee Discounts

Free hot healthy meals

Job Description

Gate Gourmet is a global leader in airline catering and provisioning services, dedicated to enhancing the travel experience by delivering exceptional culinary offerings and impeccable service. With operations spanning numerous countries, Gate Gourmet specializes in providing high-quality food production and delivery tailored to meet the diverse needs of airlines and their passengers. The company values innovation, excellence, and sustainability, focusing on creating safe, efficient, and delightful food experiences across all its units. As a recognized employer in the food production and airline catering industry, Gate Gourmet offers employees a dynamic work environment where safety, quality, and compliance with stringent regulatory standards like HACCP, USDA, and FDA are paramount. The organization is committed to fostering a culture of respect, passion, responsibility, and excellence in all team interactions and operations.

The position available at Gate Gourmet is that of a Full-Time Food Production Supervisor, based in the USA, with an annual salary range between $60,000 and $64,000. This supervisory role is a critical component of the company’s operational leadership, responsible for overseeing over thirty food production employees in a unionized, fast-paced environment. The supervisor ensures that all food production meets quality assurance standards, adheres to safety protocols, complies with HACCP, USDA, FDA, and other regulatory requirements, and follows internal company policies. Additionally, this role includes managing labor and material costs and maintaining detailed records related to production, safety, and compliance. The Food Production Supervisor is integral to maintaining the smooth functioning and efficiency of the food production unit, working closely with management teams to optimize workflow, reduce waste, and ensure employee retention and productivity. This role also requires hands-on leadership, coaching, and training of staff to meet performance goals and maintain a positive working environment. The successful candidate will have strong organizational and leadership skills, a commitment to safety and quality standards, and the ability to manage both operational details and team dynamics effectively. Gate Gourmet offers comprehensive benefits including paid time off, 401k with company match, life insurance, medical and dental plans, and more, supporting both the professional and personal well-being of its employees. Joining Gate Gourmet means becoming part of a team passionate about making travel and culinary memories for customers worldwide.

Job Requirements

High school diploma or GED
Minimum 2 years supervisory experience in a related environment
Ability to lead and manage a team of 30+ unionized employees
Knowledge of HACCP, USDA and FDA food safety regulations
Strong leadership and communication skills
Ability to train employees and deliver constructive feedback
Proficiency with Microsoft Office
Ability to obtain ServSafe Certification
Excellent time management skills
Ability to work under pressure and handle multiple tasks
Willingness to comply with company policies and union agreements
Ability to work full-time during normal business hours
Legal authorization to work in the USA.

Job Qualifications

High school diploma or GED required
Associates degree preferred
2+ years supervisory experience in high volume manufacturing, food production, restaurant or catering environment preferred
Strong leadership skills with ability to manage 30+ employees
Experience with labor relations a plus
Skilled in training and providing feedback to employees
Excellent time management and multitasking abilities
Strong organizational, analytical, communication and leadership skills
Innovative and capable of implementing operational improvements
Basic computer skills with knowledge of Microsoft Office
Ability to obtain ServSafe Certification
ServSafe Certification preferred
Effective verbal and written communication skills
Bilingual in English and Spanish, Chinese Mandarin, Vietnamese, Hindi or Polish a plus.

Job Duties

Ensures quality production standards are followed and maintained
Ensures employees adhere to HACCP, FDA, USDA and safety regulations and compliance with company policies and procedures
Prepares management reports such as attendance, HACCP and labor as required
Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures
Ensures specifications, airline diagrams, and other standards are accurate according to airline specifications
Ensures products are coded according to Gate Gourmet procedures
Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
Completes required requisitions for the storeroom to ensure adequate supply is maintained
Maintains daily temperature logs and other reports as required
Works with maintenance staff to ensure preventive maintenance of machinery and reports maintenance and repair issues timely
Controls material cost and other controllable costs
Maintains financial goals related to productivity, overtime, labor goals and hours per flight
Works with management staff to improve unit performance
Manages workflow balancing among employees on each shift
Determines staffing needs such as calling in employees for sick calls, vacation relief, medical leaves or volume changes
Ensures compliance with wage and hour policy including rest and meal breaks
Trains and monitors employees on proper work procedures
Monitors daily manpower planning and employee scheduling
Focuses on employee retention and reducing turnover
Coaches, counsels and prepares corrective actions for employees in compliance with union agreements
Reviews employees' cost centers and job titles
Ensures union employees’ pay rates are correct based on wage scales and seniority
Complies with all company required policies, procedures and training.