Operations Supervisor

This position is offered by a leading emergency medical services (EMS) provider committed to delivering top-quality pre-hospital care to patients across South Carolina. The company is dedicated to maintaining excellence in emergency medical response, patient care, and operational integrity, while ensuring compliance with all relevant local, state, and federal regulations. With a strong emphasis on teamwork, professional development, and community engagement, the organization supports a collaborative and supportive work environment for all its field and administrative personnel. The company acts as a vital part of the healthcare system, working closely with medical directors, quality improvement teams, billing staff, and regulatory bodies to uphold the highest standards of patient care and operational management.

The role of the Field Supervisor is pivotal within this dynamic EMS organization. This position is responsible for recruiting, screening, hiring, and orienting all field staff, as well as evaluating, coaching, and disciplining personnel to maintain a high level of performance and professionalism. The Field Supervisor plays a critical leadership role, shaping the schedules, overseeing payroll, resolving crew inquiries related to pay and benefits, and ensuring that all field crews have the necessary certifications and licensure. Additionally, this role involves supervising inventory management, fleet maintenance, and compliance with controlled substances regulations.

Field Supervisors serve as frontline leaders, ensuring that every ambulance and related equipment is prepared for use at the start of each shift and at the completion of calls. They maintain security of company assets, uphold cleanliness standards across stations, and foster a culture of exceptional customer service when interacting with patients, families, and healthcare partners. The position also involves close collaboration with the Medical Director, Operations Manager, Director of Operations, and the Vice President of Operations to ensure adherence to medical protocols, quality standards, and regulatory compliance.

This full-time position requires excellent administrative abilities, strong leadership skills, and a thorough understanding of emergency medical services operations. The Field Supervisor must be capable of handling administrative issues such as vehicle accidents, employee or patient injuries, and supply requests, all while serving as a role model for professionalism, safety, and leadership. The position demands physical endurance and flexibility, including the ability to lift heavy loads, stand or sit for extended periods, and move with agility throughout work shifts. In addition, the Field Supervisor may act as a team leader during emergency and non-emergency situations, demonstrating calm decisiveness and effective command.

Overall, the Field Supervisor role is a comprehensive management position that blends operational oversight, personnel leadership, regulatory compliance, and community relations in the fast-paced environment of emergency medical services. This opportunity is ideal for experienced paramedics with leadership capabilities who are eager to contribute to high standards of patient care and operational excellence in a respected EMS organization. Employment is contingent upon possessing a current South Carolina Paramedic certification and the ability to perform essential physical duties associated with the role. Salary and benefits are competitive and aligned with industry standards for similar positions in emergency medical services.