Operations Supervisor

Gate Gourmet is a leading global provider of catering services, specializing in airline catering and related services. With a commitment to excellence, passion, responsibility, and respect, Gate Gourmet focuses on delivering high-quality food production and catering services to airline customers worldwide. As a key player in the airline catering industry, the company ensures that every journey is enhanced by providing safe, fresh, and delicious meals while maintaining strict compliance with food safety standards and airline specifications. Gate Gourmet prides itself on its innovative practices, commitment to customer satisfaction, and fostering a diverse and inclusive work environment. The company supports its employees with a range of benefits and values driven by teamwork, responsibility, and continuous improvement.

This full-time, exempt position is based in the USA and offers an annual salary range of approximately $60,000 per year. The role of Supervisor, overseeing dish room, EPA, pre-load, liquor/beverage, and transportation areas, is pivotal in ensuring the efficient completion of all activities supporting Gate Gourmet's catering efforts. The Supervisor leads a team of up to 75 employees, primarily unionized, with an average direct report count of 35. Responsibilities include managing workflow, maintaining production quality standards, enforcing company policies, overseeing safety and compliance with customer and regulatory requirements, and ensuring accurate inventory control. This position also involves preparing management reports such as attendance, HACCP, and labor reports to support operational transparency.

The Supervisor acts as a knowledgeable resource regarding airline customer specification books and ensures all products are coded according to company procedures. A key part of the role is to collaborate with the maintenance staff to uphold preventive maintenance schedules for machinery and to promptly report equipment issues to prevent operational disruptions. The position includes controlling food and controllable costs, improving unit performance alongside management teams, and maintaining employee morale and retention through coaching, counseling, and corrective actions in alignment with union agreements. Effective manpower planning and compliance with wage and hour policies, including rest and meal breaks, are essential duties to maintain smooth operations.

The ideal candidate possesses strong leadership and communication skills, the ability to manage a large team, and is comfortable working across various employee levels. They are adept at providing constructive feedback and training to enhance staff performance while upholding productivity and minimizing labor and food expenses. The ability to innovate and adapt operational changes is crucial for continuous improvement within the unit. Proficiency in Microsoft Office and certification in ServSafe are required, with bilingual skills (English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish) considered a plus.

Gate Gourmet is dedicated to creating a safe, inclusive working environment where all team members feel valued and respected. The company offers a comprehensive benefits package including paid time off, 401k plans with company match, medical, dental and vision insurance, company-sponsored life insurance, voluntary disability and life insurance plans, an Employee Assistance Program, employee discounts, weekly pay for union employees, and free healthy meals for operational roles. Gate Gourmet supports its workforce with opportunities for professional development and emphasizes a culture centered on hospitality, care, and collaboration.

Joining Gate Gourmet means becoming part of a team that not only prioritizes exceptional catering services but also the growth and well-being of its employees. If you are motivated to lead, engage with your team, and contribute to making travel and culinary memories, this supervisory role at Gate Gourmet presents a rewarding career opportunity with a company trusted globally for excellence in airline catering.