Operations Supervisor

Marriott International is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences across a diverse portfolio of hotels and resorts. With a focus on quality, innovation, and customer satisfaction, Marriott has established itself as a leader in the hotel industry, serving millions of travelers worldwide. Among its many brands, Courtyard by Marriott stands out as a premier choice for business travelers, offering tailored services and amenities designed to meet the unique needs of those on the go. Situated in Boston, Massachusetts, the Courtyard hotel at 275 Tremont St exemplifies Marriott's dedication to hospitality excellence and guest-centered service.

The role advertised is a full-time, non-management position based at this Courtyard by Marriott location in Boston. The hourly pay range for this position is competitive, between $33.19 and $34.97, reflecting the value placed on skilled guest service staff. The position involves managing various operational and guest service tasks within the Rooms and Guest Services Operations category. Successful candidates will play a critical role in enhancing guest satisfaction by efficiently handling check-in and check-out processes, addressing guest requests and concerns, and ensuring compliance with company policies and standards.

This position requires comprehensive use of Marriott's reservation and property management systems to confirm bookings, verify guest identities, allocate rooms, and distribute room keys. Staff will also be responsible for conducting cash reconciliation and completing end-of-shift reports accurately in the computer system. A proactive approach to problem-solving is essential, including coordination with departments such as bell services and housekeeping to resolve issues promptly. Additionally, the role requires vigilance in ensuring that rates conform to market standards and all exceptions are documented.

The successful candidate will assist management by training and evaluating employees, promoting motivation and discipline, and serving as a model for the company's "Fair Treatment and Open Door Policy." Safety is a priority, with responsibilities including reporting accidents, injuries, and unsafe conditions and participating in ongoing safety training and certifications. The role upholds the company's commitment to professional appearance, confidentiality, and protection of company assets.

Guest interaction is at the heart of this position. Team members must greet all guests warmly and professionally, anticipate and meet their service needs, and assist guests with disabilities. Clear, professional communication and telephone etiquette are fundamental, as is the ability to foster positive working relationships. Physical demands include standing, sitting, or walking for prolonged periods and lifting objects up to 25 pounds unassisted.

Marriott International champions diversity and inclusivity in the workplace, actively promoting an environment where associates' diverse backgrounds, talents, and experiences are valued and celebrated. The company is an equal opportunity employer, prohibiting discrimination based on disability, veteran status, or other protected characteristics under the law.

Joining the Courtyard team is more than just a job; it is an opportunity to embark on a rewarding career path within a dynamic, global company. Candidates who are goal-oriented, passionate about delivering outstanding guest experiences, eager to learn and grow, and enjoy working in a collaborative team environment will find this role fulfilling. Marriott invites you to bring your best work, achieve your purpose, be part of a great global team, and become the best version of yourself at Courtyard by Marriott Boston.