Operations Supervisor

Residence Inn by Marriott is a trusted name in the hospitality industry known for its commitment to providing extended stay travelers with a home-like atmosphere. Located at 12000 Plum Orchard Dr, Silver Spring, Maryland, this hotel offers spacious suites equipped with full kitchens and modern amenities designed to cater to both business and leisure guests. With a focus on exceptional customer service, Residence Inn fosters an environment where guests feel valued and at ease during their longer stays. The hotel operates as part of Marriott International, a global leader in lodging with a reputation for excellence and a deep commitment to diversity, equity, and inclusion. Employees at Residence Inn benefit from the supportive culture Marriott is known for, which advocates work-life balance, personal development, and career advancement.

This particular role oversees the Front Desk, Housekeeping, and Food and Beverage departments, essential components in delivering the Residence Inn's acclaimed guest experience. The position is full-time, non-management, based on-site, and offers a competitive hourly wage of $21.76. It requires the ability to manage multiple operational areas simultaneously while ensuring smooth service delivery and guest satisfaction. The role involves daily interactions with guests and department teams, focusing on efficient communication, problem-solving, and maintaining high hospitality standards. Candidates with open availability are preferred, underscoring the dynamic nature of the hospitality industry where flexibility is key.

Responsibilities include completing the designated cashier's reports and closing procedures using hotel computer systems, reviewing employee shift logs and daily memo books, and documenting relevant information meticulously. The role demands coordination with various departments such as bell services and housekeeping to resolve guest requests or issues promptly. Additionally, the position entails processing guest check-ins by confirming reservations, verifying guest identities, collecting payment methods, assigning rooms, and issuing room keys. Staff are expected to upsell room accommodations to walk-in guests based on availability while ensuring all rate adjustments comply with market standards and proper documentation.

Beyond guest-facing duties, the position supports management with training, evaluating, coaching, disciplinary actions, employee motivation, and safety compliance. The role acts as the first point of contact for the company's open-door policy, promoting fair treatment and transparency. Reporting accidents, unsafe conditions, and conducting safety trainings are also key elements of this job. Adherence to company policies regarding professional appearance, confidentiality, and safeguarding company property is mandatory. The job also requires excellent communication skills, professionalism in phone and face-to-face interactions, and the ability to assist guests with disabilities.

Physical expectations include standing, sitting, or walking for extended periods and handling objects weighing up to 25 pounds. Other reasonable duties may be assigned by supervisors, reflecting the diverse and fast-paced nature of hospitality work. Marriott International values diversity and offers equal employment opportunities, promoting a welcoming workplace for all. Benefits include a well-rounded package designed to support employee health, career growth, and overall wellbeing, tailored to position and location.

Joining Residence Inn means becoming part of a global Marriott family, working in a nurturing environment where you can thrive professionally and personally. It offers an opportunity to develop your skills, contribute to a high-performing team, and make a meaningful impact on guests' extended stay experiences. Empowered by a strong brand and a collaborative culture, employees can reach their full potential, embark on exciting career paths, and enjoy a fulfilling work life balance.