Operations Supervisor

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to quality service and guest satisfaction. Among its diverse portfolio of brands, Residence Inn by Marriott specializes in providing long-stay accommodations that offer guests the comforts of home combined with the exceptional service Marriott is known for. Located at 12000 Plum Orchard Dr, Silver Spring, Maryland, Residence Inn offers a dynamic work environment where employees are encouraged to grow and contribute meaningfully to guest experiences and team success. This particular position falls under the Rooms & Guest Services Operations category and is essential to maintaining the seamless operation of the hotel’s front desk, housekeeping, and food and beverage departments. It is a full-time, non-management role offering an hourly wage of $21.76. The position requires open availability to support various shifts and ensure continuous guest service excellence.

The role involves a variety of responsibilities centered on enhancing guest satisfaction and operational efficiency. The candidate will be tasked with overseeing critical communication between departments to promptly address guest requests or problems, executing cashier procedures including completing designated reports, and managing all aspects of the guest check-in process. This includes confirming reservations, verifying guest identities and payment methods, assigning rooms, and issuing room keys. An important aspect of the job is the ability to upsell accommodations to walk-in guests based on availability and ensure that all rates and charges comply with market codes and internal documentation requirements.

Moreover, the position supports management by assisting in employee training, evaluation, counseling, and motivation, acting as a role model and first point of contact for employee concerns under the company’s Guarantee of Fair Treatment and Open Door policies. The employee will be responsible for maintaining safety standards, reporting workplace accidents or unsafe conditions, completing necessary safety certifications, and adhering to all company policies. Guests are to be welcomed warmly and treated with genuine appreciation while addressing their individual needs, including assisting those with disabilities. Professional communication skills are mandatory, both in direct interaction and telephone etiquette, to foster positive relationships among guests and coworkers alike.

Physical demands include the ability to stand, sit, or walk for extended periods during shifts and the capability to handle objects weighing up to 25 pounds without assistance. Other duties may be assigned by supervisors to support operational requirements. Residence Inn by Marriott prioritizes diversity and inclusivity, ensuring a nondiscriminatory workplace where associates’ unique backgrounds and talents are respected and celebrated. This position offers an excellent opportunity for candidates looking to develop supervisory skills within a renowned hospitality brand while benefiting from a comprehensive package of career growth opportunities and employee benefits. Candidates will be stepping into a role that is vital to both guest satisfaction and internal teamwork, embodying the ethos of Marriott’s legendary service culture focused on long stay guests.