Operations Supervisor

Residence Inn by Marriott, located at 370 Hughes Center Dr in Las Vegas, Nevada, is a renowned brand under Marriott International dedicated to providing exceptional accommodations for guests on extended stays. Marriott International is a global leader in the hospitality industry, committed to delivering outstanding service and innovative lodging experiences. As part of this distinguished hospitality group, Residence Inn emphasizes offering spacious suites equipped with full kitchens and modern amenities that make guests feel at home during long-term visits. With a focus on both business and leisure travelers, Residence Inn combines comfort, convenience, and a welcoming atmosphere to ensure each guest's needs are thoughtfully met.

This full-time, non-management role presents a unique opportunity to join a team that values diversity, inclusion, and career development. The position, paying $26.36 per hour, is based on-site at the Las Vegas location and requires hands-on interaction with guests and other departments. The role is integral to the smooth operation of the front desk and guest services, involving daily coordination to enhance guest satisfaction and uphold Marriott's high service standards.

The core responsibilities include managing guest check-ins and check-outs, verifying reservations, confirming identification, assigning rooms, and issuing keycards. In addition, this role involves processing and documenting daily reports, resolving guest requests or concerns by liaising with departments such as bell services and housekeeping, and ensuring accurate posting of charges from various outlets like the gym or retail shop to guests' accounts. The position demands close attention to detail to maintain accurate records and compliance with company policies, including safety protocols and appearance standards.

Working at Residence Inn involves fostering a positive environment by greeting guests warmly, anticipating their needs, and providing personalized service with genuine appreciation. Communication skills are essential for clear, professional interaction with guests, team members, and management. The role also supports management in employee training and development, safety certifications, and maintaining compliance with company procedures such as the Guarantee of Fair Treatment and Open Door policy.

In this position, employees must be physically capable of standing, sitting, or walking for extended periods and handling tasks such as moving or lifting objects up to 25 pounds. The role requires a cooperative spirit and the ability to perform other reasonable duties as assigned by supervisors. Overall, it is a dynamic position suited to individuals who enjoy working in a fast-paced environment, thrive on delivering excellent customer service, and are eager to contribute to a team-oriented workplace dedicated to guest satisfaction.

Joining Residence Inn by Marriott means becoming part of a global hospitality family where career growth, teamwork, and inclusivity are paramount. Employees are empowered to be their best selves, pursue their professional goals, and make impactful contributions to a company that respects diverse backgrounds and experiences. This role offers stable employment with a competitive pay rate and a chance to enhance one’s career in the hospitality sector with one of the most respected names worldwide.