Operations Supervisor

TownePlace Suites Lombard, located at 455 E 22nd St, Lombard, Illinois, is a trusted extended-stay hotel within the renowned Marriott International family of brands. TownePlace Suites is specifically designed to cater to guests on extended trips, providing them with a comfortable and home-like atmosphere that includes fully equipped kitchens in every suite. The hotel prides itself on fostering a warm, welcoming environment where guests and team members alike feel at home. The staff is known for being friendly, detail-oriented, and attentive, constantly making small gestures to brighten each other's day and ensuring high standards of service. TownePlace Suites emphasizes a collaborative and supportive team culture, where employees are encouraged to work together and grow as a cohesive unit. Joining TownePlace Suites means becoming part of Marriott International’s global network of brands, with access to resources, development opportunities, and a commitment to diversity and inclusion.

The Front Desk Agent role at TownePlace Suites in Lombard is a full-time, non-management position with a competitive hourly wage of $19.50 to $20.00. This position operates from the hotel's onsite location and involves pivotal guest service operations, ensuring guests receive exceptional service from the moment of check-in to check-out. The Front Desk Agent’s responsibilities entail managing guest registrations, confirming reservations, verifying guest identities, processing payments, room assignments, and issuing room keys. Additionally, the role involves handling guest inquiries, addressing requests or issues by liaising with relevant departments such as housekeeping or bell services, and ensuring all transactions are accurately recorded in the hotel management system.

This position plays a crucial role in upholding TownePlace Suites' high standards of quality and guest satisfaction. The Front Desk Agent also assists management in training and motivating team members and supports safety protocols by reporting accidents and unsafe conditions. The role requires maintaining professional attire, protecting confidential company information, and embodying the hotel’s policies on fair treatment and open communication. Ideal candidates are expected to have a minimum of one year of related work experience, possess a high school diploma or equivalent, and demonstrate excellent communication and interpersonal skills in a fast-paced hospitality environment. This job is well-suited for individuals who enjoy interacting with people, possess problem-solving abilities, and are committed to enhancing guest experiences. TownePlace Suites offers a dynamic, informal, and residential work environment where employees are empowered to excel and be their best selves while making a meaningful impact every day.