Operations Supervisor

TownePlace Suites Lombard, located at 455 E 22nd St, Lombard, Illinois, is a part of Marriott International's renowned portfolio of extended stay hotels. Known for its welcoming and casual atmosphere, TownePlace Suites aims to provide guests with a comfortable and productive environment during long trips. Each suite is equipped with a full kitchen and thoughtful amenities designed to make guests feel at home. With a focus on personalized service and attention to detail, TownePlace Suites offers a unique blend of hospitality that caters to extended stay travelers who seek both convenience and warmth in their accommodations. The hotel fosters a collaborative and inclusive workplace where associates work closely together to ensure each guest's stay is exceptional. As part of Marriott International, the brand benefits from the global presence and industry-leading standards that have made Marriott a leader in hospitality. Marriott International is committed to creating diverse and inclusive workplaces where every employee feels valued and empowered to achieve their best work. The company embraces a culture of respect, fairness, and opportunity, supporting associates through comprehensive training, career development, and a wide array of employee benefits. This commitment extends to all employment levels and locations, reinforcing Marriott's reputation as an employer of choice in the hospitality industry.

The role of a Front Desk Associate at TownePlace Suites Lombard is a dynamic and customer-focused position integral to the hotel's operations. As a non-management, full-time role with a pay range of $19.50 to $20.00 per hour, this position involves a variety of responsibilities centered around guest services and operational efficiency. The Front Desk Associate is primarily responsible for managing guest check-ins and check-outs, ensuring all procedures are handled accurately and professionally. This includes confirming reservations, verifying guest identity, processing payments, assigning rooms, and issuing room keys. The associate also handles guest inquiries, requests, and concerns by liaising with other hotel departments such as Bell Services and Housekeeping to resolve issues promptly. Another key aspect of the job involves completing cashier and closing reports, maintaining shift logs, and documenting important information in daily memo books. The role requires the associate to sell rooms to walk-in guests based on availability and ensure all rates and market codes are correctly applied and exceptions properly documented. In addition to guest interaction, the position includes supportive duties such as assisting management with training, coaching, and motivating other employees. The Front Desk Associate serves as a role model and the first point of contact for the hotel’s Guarantee of Fair Treatment/Open Door Policy process. Maintaining safety, following company policies, and upholding professional appearance standards are also vital components of this role. Furthermore, the associate is expected to foster a positive and welcoming environment by acknowledging all guests with genuine appreciation, communicating clearly and professionally, and establishing strong working relationships with team members. Physical requirements include standing or walking throughout shifts and handling objects weighing up to 25 pounds. This job provides an excellent opportunity for individuals with experience in customer service or hospitality who are looking to advance their careers within a leading global hotel company. Joining TownePlace Suites means becoming part of a brand that values teamwork, inclusivity, and making every guest and associate feel at home while providing a platform for professional growth.