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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
competitive salary
Hotel dining benefits
Accommodation benefits
opportunities for career growth
Active role in guest experience shaping
Job Description
This distinguished hotel, renowned for its commitment to delivering exceptional guest experiences, is currently seeking a dynamic and experienced Operations Supervisor to oversee the full scope of its food and beverage program. Known for delivering top-tier hospitality services, the establishment offers a vibrant, fast-paced environment where guest satisfaction and operational excellence are paramount. With a diverse range of dining and event services, including a sophisticated restaurant, an inviting bar, and versatile banquet facilities, the hotel stands out as a premier destination for both leisure and business travelers. The Operations Supervisor will join a dedicated team of professionals working cohesively to... Show More
Job Requirements
- 3+ years of experience in food and beverage including restaurant, bar, and banquet
- 1-2 years supervisory or leadership experience
- ability to read and execute banquet event orders
- experience with POS systems
- TIPS certification or willingness to obtain
- excellent communication and leadership skills
- availability for evenings, weekends, and holidays
Job Qualifications
- 3+ years of F&B experience spanning restaurant, bar, and banquet operations
- 1-2 years in a supervisory or lead role
- strong knowledge of bar service, table service, and event floor management
- ability to read and execute from BEOs
- experience with POS systems such as Toast, Square, or Micros
- TIPS certified or ability to obtain
- excellent communication and multitasking skills
- availability to work evenings, weekends, and holidays
- prior experience in hotel banquet operations preferred
- familiarity with event space configuration and AV coordination preferred
- experience supporting event sales or client coordination preferred
- knowledge of hotel F&B systems and structure preferred
Job Duties
- assist with event planning, setup, execution, and breakdown
- coordinate event space configurations including furniture, linen, AV, décor, and place settings
- serve as primary on-site supervisor during events
- review BEOs and brief service teams
- ensure smooth transitions between daily operations and event setups
- supervise daily F&B operations across restaurant, bar, and banquet spaces
- manage opening and closing procedures including cash handling and POS reconciliation
- uphold service standards and guest experience protocols
- monitor staffing coverage and adjust resources as needed
- supervise and coach bartenders, servers, banquet staff, and support teams
- lead pre-shift and pre-event meetings
- collaborate on staff scheduling and performance feedback
- uphold and model hospitality standards
- build rapport with guests and clients
- resolve guest concerns promptly and professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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