Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
competitive salary
Hotel dining benefits
Accommodation benefits
opportunities for career growth
Active role in guest experience shaping
Job Description
This distinguished hotel, renowned for its commitment to delivering exceptional guest experiences, is currently seeking a dynamic and experienced Operations Supervisor to oversee the full scope of its food and beverage program. Known for delivering top-tier hospitality services, the establishment offers a vibrant, fast-paced environment where guest satisfaction and operational excellence are paramount. With a diverse range of dining and event services, including a sophisticated restaurant, an inviting bar, and versatile banquet facilities, the hotel stands out as a premier destination for both leisure and business travelers. The Operations Supervisor will join a dedicated team of professionals working cohesively to uphold the hotel’s esteemed reputation and drive its service standards to new heights. This role is full-time, hands-on, and pivotal to the successful delivery of food and beverage services across all outlets, with a competitive salary commensurate with experience and inclusive hotel dining and accommodation benefits where applicable.
The Operations Supervisor in Food and Beverage (F&B) serves as the operational backbone of the hotel’s F&B department, providing comprehensive oversight across multiple outlets including the restaurant, bar, and banquet/event operations. The role demands strong leadership abilities, adaptability, and profound knowledge of hospitality operations. This position requires supervising daily food and beverage service, coordinating event logistics, and ensuring consistent adherence to brand and service standards. The supervisor will directly work with hotel management to guarantee seamless daily operations and flawless event execution, frequently stepping into the frontline to manage real-time service challenges. Responsibilities extend from event planning and setup to hands-on floor supervision and staff coaching.
In banquet and event operations, the supervisor assists with planning and executing private and corporate events, including furniture layout, décor, AV, and place settings according to Banquet Event Orders (BEOs). During events, they act as the primary on-site contact ensuring smooth client, vendor, and entertainment coordination. Multi-outlet supervision involves managing opening and closing procedures, cash handling, POS reconciliation, and maintaining high service and presentation standards. Staff leadership includes coaching bartenders, servers, banquet staff, and support teams while leading pre-shift meetings to align team goals and guest expectations. The role also focuses on maximizing guest experience through active engagement and timely resolution of any concerns, embodying the hotel’s core hospitality standards from arrival to departure. Overall, this position offers an exciting opportunity for a seasoned hospitality professional to shape the food and beverage operations of a prestigious hotel, offering career growth and the chance to impact every aspect of the guest experience meaningfully.
The Operations Supervisor in Food and Beverage (F&B) serves as the operational backbone of the hotel’s F&B department, providing comprehensive oversight across multiple outlets including the restaurant, bar, and banquet/event operations. The role demands strong leadership abilities, adaptability, and profound knowledge of hospitality operations. This position requires supervising daily food and beverage service, coordinating event logistics, and ensuring consistent adherence to brand and service standards. The supervisor will directly work with hotel management to guarantee seamless daily operations and flawless event execution, frequently stepping into the frontline to manage real-time service challenges. Responsibilities extend from event planning and setup to hands-on floor supervision and staff coaching.
In banquet and event operations, the supervisor assists with planning and executing private and corporate events, including furniture layout, décor, AV, and place settings according to Banquet Event Orders (BEOs). During events, they act as the primary on-site contact ensuring smooth client, vendor, and entertainment coordination. Multi-outlet supervision involves managing opening and closing procedures, cash handling, POS reconciliation, and maintaining high service and presentation standards. Staff leadership includes coaching bartenders, servers, banquet staff, and support teams while leading pre-shift meetings to align team goals and guest expectations. The role also focuses on maximizing guest experience through active engagement and timely resolution of any concerns, embodying the hotel’s core hospitality standards from arrival to departure. Overall, this position offers an exciting opportunity for a seasoned hospitality professional to shape the food and beverage operations of a prestigious hotel, offering career growth and the chance to impact every aspect of the guest experience meaningfully.
Job Requirements
- 3+ years of experience in food and beverage including restaurant, bar, and banquet
- 1-2 years supervisory or leadership experience
- ability to read and execute banquet event orders
- experience with POS systems
- TIPS certification or willingness to obtain
- excellent communication and leadership skills
- availability for evenings, weekends, and holidays
Job Qualifications
- 3+ years of F&B experience spanning restaurant, bar, and banquet operations
- 1-2 years in a supervisory or lead role
- strong knowledge of bar service, table service, and event floor management
- ability to read and execute from BEOs
- experience with POS systems such as Toast, Square, or Micros
- TIPS certified or ability to obtain
- excellent communication and multitasking skills
- availability to work evenings, weekends, and holidays
- prior experience in hotel banquet operations preferred
- familiarity with event space configuration and AV coordination preferred
- experience supporting event sales or client coordination preferred
- knowledge of hotel F&B systems and structure preferred
Job Duties
- assist with event planning, setup, execution, and breakdown
- coordinate event space configurations including furniture, linen, AV, décor, and place settings
- serve as primary on-site supervisor during events
- review BEOs and brief service teams
- ensure smooth transitions between daily operations and event setups
- supervise daily F&B operations across restaurant, bar, and banquet spaces
- manage opening and closing procedures including cash handling and POS reconciliation
- uphold service standards and guest experience protocols
- monitor staffing coverage and adjust resources as needed
- supervise and coach bartenders, servers, banquet staff, and support teams
- lead pre-shift and pre-event meetings
- collaborate on staff scheduling and performance feedback
- uphold and model hospitality standards
- build rapport with guests and clients
- resolve guest concerns promptly and professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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