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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid parental leave
Mental wellness support
telemedicine
Flexible work schedule
Job Description
Restaurant Brands International Inc. (RBI) stands as a global powerhouse in the quick service restaurant (QSR) industry, boasting an impressive portfolio of some of the world’s most recognized and beloved brands. With nearly $45 billion in annual system-wide sales and over 32,000 restaurants spanning more than 120 countries and territories, RBI exerts a significant footprint in the global food service sector. RBI’s portfolio includes four major quick service brands: Tim Hortons®, Burger King®, Popeyes®, and Firehouse Subs®. Each of these brands operates with independent management, deeply rooted in their unique customer relationships, franchisee networks, and community engagements. RBI’s commitment to... Show More
Job Requirements
- Bachelor’s degree in business, hospitality, or a related field
- 5+ years of experience in operations or multi-unit management within QSR or retail
- Strong analytical and financial skills
- Willingness to travel within the assigned region
- Flexibility to work evenings and weekends as needed
- Proficiency in Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Ability to work in a fast-paced environment and implement problem-solving methods
Job Qualifications
- Bachelor’s degree in business, hospitality, or a related field
- 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry
- Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with data analytics tools is an asset
- Exceptional relationship-building and communication skills
- Skilled in root-cause problem-solving methodologies
- Ability to influence and collaborate effectively with franchisees and internal stakeholders
Job Duties
- Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency
- Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations
- Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency
- Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments
- Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand
- Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed
- Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements
- Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills
- Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness
- Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making
- Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs
- Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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