Operations Manager, Waybound Yosemite

Delaware North Parks and Resorts is a prominent hospitality company dedicated to delivering exceptional experiences to guests across various premier locations. One of its notable properties, Waybound Yosemite, is situated adjacent to the renowned Tenaya Lodge in Fish Camp, California. This location serves as an intimate destination where guests can enjoy meaningful connections with nature and the local community, all within a beautiful setting next to Yosemite National Park. Delaware North has a rich heritage as a family-owned company with over 100 years of history, firmly establishing itself as a leader in the hospitality industry. It manages a variety of venues worldwide, including iconic sports arenas and luxury resorts, offering employees unique opportunities for career growth and personal development. At Delaware North, the commitment to providing memorable guest experiences is mirrored in the company’s dedication to supporting its team members’ journeys.

The role of Operations Manager at Waybound Yosemite is a pivotal position that demands a dynamic and hands-on leadership approach. This employment opportunity offers a competitive annual base salary ranging from $78,400 to $105,800, complemented by an annual bonus or a role-based, uncapped sales incentive plan, fostering both individual and company success incentives. The Operations Manager acts as the primary host of the property, ensuring each guest feels welcomed and valued, effectively enhancing the property’s brand as a cherished and welcoming getaway. The position involves comprehensive oversight of day-to-day operational aspects, including lodging, food and beverage, retail operations, and the overall guest experience. Responsibility for maintaining strong operational performance, driving financial results, and delivering exceptional service quality are central to the role.

Candidates suited for this position are those who thrive in a fast-paced, multifaceted hospitality environment and prioritize leadership that empowers team members to excel. Key responsibilities include collaborating with various support departments to monitor performance metrics, implement corrective actions where necessary, and uphold team accountability. The Operations Manager must champion company hospitality principles, brand standards, safety protocols, and sustainability initiatives while fostering an inclusive and collaborative work culture that encourages growth and accountability.

In this role, the successful candidate will inspire, coach, and develop staff to ensure hospitality excellence and positive guest experiences are consistently achieved. They are expected to promote guest loyalty by ensuring personalized service and adeptly addressing feedback with professionalism. Operationally, the manager will strategically manage revenue, forecast business demand, handle expenses efficiently, and contribute to long-term community engagement plans. The ability to drive company vehicles on-site to support operational needs is also required.

Shift work includes days, evenings, weekends, and holidays, reflecting the hospitality industry’s demand for flexibility. Overall, this role is best suited for a motivated leader with a minimum of three years experience in hospitality operation management, strong financial acumen, and a valid driver’s license. A bachelor’s degree in hospitality management, business administration, or related fields is preferred. Delaware North promotes an equal opportunity work environment committed to inclusivity and diversity, welcoming candidates from all backgrounds. This career opportunity is an excellent fit for individuals seeking to advance their leadership career in a respected, globally recognized hospitality company dedicated to making every guest’s stay invaluable.