Operations Manager Seven Gables

Clayton, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Professional development opportunities

Leadership role with autonomy

Opportunities for advancement

A professional and team-focused work environment

Job Description

Our establishment is a well-regarded hotel known for its exceptional hospitality and on-site dining experience. Combining the comforts of a welcoming accommodation environment with a vibrant restaurant, the hotel strives to provide guests with an all-encompassing hospitality experience that emphasizes customer satisfaction, operational excellence, and financial success. The hotel is committed to upholding high standards of service through dedicated staff and efficient management, ensuring that every guest's visit is memorable and enjoyable. The Operations Manager position is an integral leadership role within the hotel, responsible for overseeing both the front desk and restaurant operations. This full-time role requires a dynamic individual capable of managing multiple teams, coordinating operations across departments, and driving business performance through effective customer service and strategic financial practices. The salary for this position is competitive and reflective of the candidate’s experience and qualifications.

In this role, the Operations Manager will manage daily operations of the hotel front desk, ensuring smooth guest check-in and check-out processes, handling reservations, room assignments, and responding to guest inquiries with professionalism and care. They will oversee the restaurant's day-to-day activities, focusing on maintaining high standards in food and beverage service, managing staffing, schedules, and inventory, while ensuring compliance with health and safety regulations. Leadership is a core component of this role, as the manager is responsible for recruiting, training, supervising, and evaluating team members in both hotel and restaurant settings. They will foster a collaborative work environment that prioritizes guest satisfaction and staff development.

Financial acumen is also crucial; the Operations Manager monitors budgets, controls labor costs, analyzes performance metrics, and supports revenue management initiatives. They maintain accurate records and ensure proper financial controls are exercised throughout their departments. Acting as a visible leader, the manager serves as a key contact for guests, quickly addressing concerns, and implementing strategies to enhance service quality. This role requires working flexible hours including evenings, weekends, and holidays, reflecting the hospitality industry's needs. The ideal candidate will utilize their hospitality management experience, strong communication skills, and leadership abilities to create an exceptional guest experience and drive continued success for the hotel and restaurant operations.

Job Requirements

Minimum of 3-5 years of hospitality management experience
Strong knowledge of hotel front desk procedures
Experience with restaurant operations
Excellent leadership skills
Proficiency with PMS and POS systems
Ability to work flexible schedules including evenings, weekends, and holidays
Bachelor's degree preferred
Willingness to obtain Food Safety Certification
Experience with revenue management preferred

Job Qualifications

Minimum of 3-5 years of hospitality management experience preferably in a hotel with food and beverage operations
Strong knowledge of hotel front desk procedures, restaurant operations, and customer service principles
Excellent leadership, communication, and interpersonal skills
Experience managing budgets, labor costs, and operational performance metrics
Proficiency with hotel property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office applications
Ability to work flexible schedules including evenings, weekends, and holidays
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
Food Safety Certification or willingness to obtain certification preferred
Experience with revenue management and hospitality analytics preferred

Job Duties

Manage all front desk operations including guest check-in/check-out, reservations, room assignments, and guest inquiries
Ensure high level of guest satisfaction by addressing concerns and resolving complaints
Monitor occupancy levels, room availability, and revenue opportunities
Maintain compliance with hotel policies, procedures, and brand standards
Coordinate with housekeeping, maintenance, and other departments for seamless operations
Oversee daily restaurant operations including service quality, staffing, and guest satisfaction
Monitor food and beverage service standards
Manage restaurant scheduling, labor costs, inventory levels, and ordering processes
Ensure compliance with food safety, sanitation, and health regulations
Work closely with kitchen and service staff to optimize efficiency and customer satisfaction
Recruit, train, supervise, and evaluate front desk and restaurant team members
Create staff schedules and ensure adequate shift coverage
Conduct regular team meetings and performance reviews
Foster a positive, professional, and guest-focused work environment
Provide coaching and support to improve employee performance and engagement
Monitor departmental budgets, labor costs, and operational expenses
Analyze sales, occupancy, and performance reports for improvement opportunities
Assist with revenue management strategies and promotional initiatives
Maintain accurate records, reports, and operational documentation
Ensure proper cash handling and financial controls are followed
Serve as a visible leader and point of contact for guests
Respond promptly and professionally to guest concerns and service recovery
Develop and implement initiatives to enhance guest satisfaction and loyalty
Ensure hotel and restaurant operations deliver exceptional hospitality consistently