Operations Manager - Rooms

Sandy Springs, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $39,400.00 - $74,500.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee wellness programs

Job Description

Hyatt Hotels Corporation is a leading global hospitality company known for its commitment to delivering exceptional guest experiences through caring, attentive associates. At Hyatt, guests choose to stay because of the consistent service excellence, comfortable accommodations, and memorable experiences that are tailored to meet each guest's unique needs. As a renowned hotel brand with numerous properties worldwide, Hyatt focuses on creating environments where guests feel welcomed and valued. The company emphasizes employee growth and development, fostering a culture of collaboration and innovation within the hospitality industry.

The Operations Manager - Rooms position at Hyatt is an integral leadership role designed to oversee front office operations and provide key support to the housekeeping department, all while ensuring guests receive exceptional service throughout their stay. Reporting to the Assistant Director of Rooms, this role requires a dynamic individual proficient in managing the complexities of hotel room operations and guest relations. The Operations Manager is responsible for the training and scheduling of staff, payroll management, and fostering effective communication across departments to ensure seamless operations.

A major focus of this role includes responding promptly and positively to guest requests and complaints, driving guest satisfaction through proactive problem solving and personalized service. This position plays a pivotal part in shaping the guest journey from pre-arrival engagement to post-stay follow-up, ensuring excellence in VIP interactions, check-in experiences, room cleanliness, and overall service standards.

Responsibilities also include strategic planning for front office operations, budget management, labor cost objectives, maintaining accurate guest room inventory, and coaching staff to uphold Hyatt's rigorous service quality standards. The Operations Manager works closely with multiple hotel leadership teams—including Rooms, Commercial, and Food & Beverage—to elevate service performance hotel-wide.

Ideal candidates for this role possess strong leadership qualities, communication skills, and the ability to manage multiple operational areas flexibly based on business needs. The position requires working collaboratively with various hotel departments while exhibiting professionalism, problem-solving skills, and a service-oriented mindset. Overall, this role is essential to Hyatt's mission of delivering unmatched guest experiences by ensuring operational excellence and employee engagement within the Rooms Division.

Job Requirements

High school diploma or equivalent
Minimum 2 years experience in hotel rooms management
Ability to work flexible schedules including weekends and holidays
Proficient in Microsoft Office applications
Strong leadership and communication skills
Excellent customer service orientation
Ability to multitask and work in a fast-paced environment
Previous experience in hotel pre-opening is preferred
Ability to manage and train staff
Knowledge of hotel front office and housekeeping operations

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Ability to work in both the Front Desk and Housekeeping operation interchangeably based on business needs
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short- and long-term planning and the management of the hotel's Front Office operations
Ability to support the Front Desk and Housekeeping operation interchangeably based on business needs
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Must be able to work a flexible schedule