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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,400.00 - $74,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Hyatt Hotels Corporation is a leading global hospitality company known for its commitment to delivering exceptional guest experiences through caring, attentive associates. At Hyatt, guests choose to stay because of the consistent service excellence, comfortable accommodations, and memorable experiences that are tailored to meet each guest's unique needs. As a renowned hotel brand with numerous properties worldwide, Hyatt focuses on creating environments where guests feel welcomed and valued. The company emphasizes employee growth and development, fostering a culture of collaboration and innovation within the hospitality industry.
The Operations Manager - Rooms position at Hyatt is an integral leadership rol... Show More
The Operations Manager - Rooms position at Hyatt is an integral leadership rol... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in hotel rooms management
- Ability to work flexible schedules including weekends and holidays
- Proficient in Microsoft Office applications
- Strong leadership and communication skills
- Excellent customer service orientation
- Ability to multitask and work in a fast-paced environment
- Previous experience in hotel pre-opening is preferred
- Ability to manage and train staff
- Knowledge of hotel front office and housekeeping operations
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Ability to work in both the Front Desk and Housekeeping operation interchangeably based on business needs
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Ability to support the Front Desk and Housekeeping operation interchangeably based on business needs
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Must be able to work a flexible schedule
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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