OPERATIONS MANAGER - ROOMS

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development programs

flexible schedule

Job Description

Hyatt Hotels Corporation is a globally recognized leader in the hospitality industry, known for its dedication to providing exceptional guest experiences through attentive service and innovative hotel operations. As a renowned international hotel chain, Hyatt is committed to creating memorable stays for its guests by fostering a culture that values caring and engaged associates. The brand is synonymous with luxury, quality, and unmatched customer service, catering to both leisure and business travelers across the world. Hyatt prides itself on its diverse portfolio of hotels and resorts, ranging from upscale to luxury accommodations, all designed to meet the varied needs of... Show More

Job Requirements

Bachelor’s degree in hospitality management or related field preferred
Minimum of 2 years progressive experience in hotel rooms management
Experience managing front desk and housekeeping operations
Strong leadership and communication skills
Ability to work flexible hours including weekends and holidays
Proficiency in Microsoft Office applications
Exceptional customer service skills
Ability to handle guest complaints effectively
Experience with budget management and payroll processes
Strong organizational abilities
Ability to train and coach staff
Multicultural sensitivity and inclusiveness

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Ability to work in both the Front Desk and Housekeeping operation interchangeably based on business needs
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short- and long-term planning and the management of the hotel's Front Office operations
Ability to support the Front Desk and Housekeeping operation interchangeably based on business needs
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Must be able to work a flexible schedule

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: