Job Overview
Compensation
Salary
Range $85,000.00 - $90,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a premier global leader specializing in live entertainment infrastructure and services, dedicated to creating extraordinary experiences through its extensive platform encompassing venue development, venue management, hospitality, and sponsorship sales. Established in 2015, OVG has grown to own and operate seven world-class venues while proudly supporting a diverse client portfolio that includes some of the most iconic arenas, stadiums, convention centers, music festivals, and performing arts centers worldwide, spanning four continents. The company is renowned for its commitment to innovation, operational excellence, and delivering unmatched live experiences that energize communities and connect fans with unforgettable moments.
OVG embodies a forward-thinking and inclusive culture that values the diverse voices and talents of its global team. The company prioritizes sustainability, community engagement, and technological advancements to maintain its leadership position in the rapidly evolving live entertainment industry.
The role of Operations Manager in Hospitality is a critical leadership position reporting directly to the General Manager. This role involves hands-on management and strategic oversight of daily food and beverage operations across hospitality services, including concessions, catering, premium services, and special events. The Operations Manager plays a pivotal role in delivering exceptional guest experiences while achieving operational efficiency and strong financial performance. Their leadership extends to managing staffing, training, employee relations, inventory control, safety, compliance, and operational planning. Acting as the General Manager's deputy during their absence, the Operations Manager demonstrates a proactive approach balancing customer service excellence with business acumen in a fast-paced, event-driven environment.
This role initially supports the pre-opening planning and readiness of the Regions Arena while based at the Mobile Convention Center, eventually transitioning full-time to the Regions Arena upon its launch in early 2027. The job demands flexibility to work varied schedules including evenings, weekends, holidays, and extended hours corresponding to event activity. It calls for a leader with superior communication, organizational, and problem-solving skills who can foster a positive and inclusive workplace culture embracing continuous improvement. The position offers an annual salary between $85,000 and $90,000 and is an on-site role based primarily in the Mobile Convention Center and the Regions Arena, with occasional duties at the Saenger Theatre as needed.
Emphasizing collaboration, the Operations Manager works closely with venue leadership and cross-functional teams to ensure seamless event execution and overall venue success. The role offers significant responsibilities such as overseeing compliance with health, safety, and service regulations, managing financial targets through budgeting and labor cost controls, and enhancing operational policies. The position also champions the development of a high-performing hospitality team through recruitment, training, coaching, and performance management that aligns with OVG’s commitment to excellence and inclusivity. The successful candidate is expected to uphold professional standards, exhibit sound judgment, and contribute strongly to the dynamic and evolving live entertainment landscape that OVG leads globally.
OVG embodies a forward-thinking and inclusive culture that values the diverse voices and talents of its global team. The company prioritizes sustainability, community engagement, and technological advancements to maintain its leadership position in the rapidly evolving live entertainment industry.
The role of Operations Manager in Hospitality is a critical leadership position reporting directly to the General Manager. This role involves hands-on management and strategic oversight of daily food and beverage operations across hospitality services, including concessions, catering, premium services, and special events. The Operations Manager plays a pivotal role in delivering exceptional guest experiences while achieving operational efficiency and strong financial performance. Their leadership extends to managing staffing, training, employee relations, inventory control, safety, compliance, and operational planning. Acting as the General Manager's deputy during their absence, the Operations Manager demonstrates a proactive approach balancing customer service excellence with business acumen in a fast-paced, event-driven environment.
This role initially supports the pre-opening planning and readiness of the Regions Arena while based at the Mobile Convention Center, eventually transitioning full-time to the Regions Arena upon its launch in early 2027. The job demands flexibility to work varied schedules including evenings, weekends, holidays, and extended hours corresponding to event activity. It calls for a leader with superior communication, organizational, and problem-solving skills who can foster a positive and inclusive workplace culture embracing continuous improvement. The position offers an annual salary between $85,000 and $90,000 and is an on-site role based primarily in the Mobile Convention Center and the Regions Arena, with occasional duties at the Saenger Theatre as needed.
Emphasizing collaboration, the Operations Manager works closely with venue leadership and cross-functional teams to ensure seamless event execution and overall venue success. The role offers significant responsibilities such as overseeing compliance with health, safety, and service regulations, managing financial targets through budgeting and labor cost controls, and enhancing operational policies. The position also champions the development of a high-performing hospitality team through recruitment, training, coaching, and performance management that aligns with OVG’s commitment to excellence and inclusivity. The successful candidate is expected to uphold professional standards, exhibit sound judgment, and contribute strongly to the dynamic and evolving live entertainment landscape that OVG leads globally.
Job Requirements
- Bachelor's degree preferred
- 2+ years of leadership experience in hospitality or related field
- 3-5 years managing high-volume hospitality operations
- Experience in concessions management at large venues preferred
- Knowledge of catering or hospitality sales preferred
- Proficient in budget, inventory, and labor cost management
- Strong leadership and team development skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Working knowledge of food safety regulations and labor laws
- Experience with point-of-sale and operational management software
Job Qualifications
- Bachelor's degree in hospitality management, business administration, event management, or a related field preferred
- Equivalent combinations of education and relevant experience will be considered
- 2+ years of progressive leadership experience within food and beverage, hospitality, catering, concessions, or event operations
- 3-5 years of experience managing high-volume hospitality operations including concessions, banquets, catering, premium hospitality, suites, restaurants, or a combination of these environments
- Previous experience managing concessions operations within an arena, convention center, stadium, amphitheater, or similar entertainment venue is strongly preferred
- Previous catering sales or hospitality sales experience is preferred
- Experience managing budgets, labor costs, inventory, purchasing, and financial performance is preferred
- Demonstrated experience leading, developing, and motivating diverse teams in a fast-paced, customer-focused environment
Job Duties
- Assist the General Manager of hospitality in the overall leadership, planning, and execution of food and beverage operations including concessions, catering, premium services, and special events
- Ensure the efficient, professional, safe, and profitable operation of all hospitality services while delivering exceptional guest experiences
- Lead day-to-day event operations from pre-event planning through post-event breakdown ensuring seamless coordination between venue management, operations, culinary, warehouse, and event staff
- Ensure compliance with all federal, state, and local laws, company policies, health regulations, food safety standards, and responsible alcohol service requirements
- Recruit, hire, train, coach, develop, evaluate, and retain a high-performing hospitality team fostering a culture of accountability, teamwork, engagement, and continuous improvement
- Provide leadership in employee relations including coaching, performance evaluations, corrective actions, conflict resolution, and recognition programs while maintaining compliance with company policies and employment laws
- Develop staffing plans and oversee scheduling to ensure appropriate labor coverage while effectively managing labor costs and productivity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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