Operations Manager | AC Hotel San Jose Downtown

AC Hotel San Jose Downtown is a distinguished establishment in the hospitality industry, known for its commitment to guest satisfaction and high-quality service. As part of the Marriott hotel family, AC Hotel San Jose Downtown combines contemporary design with warm Spanish hospitality to create a memorable experience for its guests. Located in the heart of San Jose, this modern hotel caters to business and leisure travelers alike, providing exceptional accommodations and amenities. The hotel's strategic downtown location offers easy access to convention centers, shopping, dining, and local attractions, making it a preferred choice for visitors to the area.

The role of Hotel Operations Manager at AC Hotel San Jose Downtown is a key leadership position responsible for overseeing the daily operations of the hotel. The ideal candidate will focus on enhancing guest satisfaction, optimizing team performance, and driving financial success. This leadership role involves close collaboration with department heads across Front Office, Housekeeping, Food & Beverage, and Maintenance to ensure seamless operations and exceptional service standards.

This full-time management position offers an annual salary ranging from $80,000 to $85,000, depending on experience. Employees are also eligible for a comprehensive perks package, including a monthly cell phone reimbursement, onsite parking, paid time off and holiday pay, medical, dental and vision insurance, 401K plans, HSA/FSA options, employer-paid life insurance, discounted lodging, and an employee assistance program.

Responsibilities include participating in the preparation of the annual operating budget while monitoring expenses, especially labor costs and guest-consumed items. The Hotel Operations Manager will identify and capitalize on sales opportunities and promotions to enhance hotel revenue. Ensuring secure processing of credit and financial transactions is also a critical component of the role.

The successful candidate will oversee staffing requirements, scheduling, and staff performance management, providing vital coaching, feedback, and conflict resolution. A strong emphasis is placed on training team members to meet service quality and safety standards while complying with regulatory requirements. Fostering a culture of teamwork and transparent communication across departments is essential.

Additional duties include managing human resources functions such as hiring, conducting performance reviews, and enforcing disciplinary actions according to company policies. The manager will ensure that guest rooms and public areas meet high cleanliness and presentation standards, coordinating maintenance needs with the engineering team.

Guest satisfaction objectives are central to the role, with prompt and professional responses to guest feedback and concerns. The role involves analyzing guest insights to identify trends and opportunities for service improvement, ultimately building guest loyalty.

Other key responsibilities include managing hotel security, inventory control, health and safety initiatives, revenue generation strategies including rate setting, and collaborating closely with Sales and Marketing teams to drive occupancy and revenue goals. Maintaining confidentiality of sensitive guest and hotel information and keeping accurate operational records is imperative. Flexibility to perform other duties as assigned and serve as Manager on Duty ensures the uninterrupted smooth operation of the hotel.

The perfect candidate will hold a Bachelor’s degree in Hotel Management or a related field, or possess equivalent experience. A minimum of 4 years in hotel management or supervisory roles is required. They must have a strong understanding of front office, housekeeping, and accounting operations, alongside proficiency in PMS and POS systems, and Microsoft Office applications such as Word, PowerPoint, and Excel.

Strong financial acumen is required, with proven skills in budget management, cost control, and profit and loss analysis. Exceptional leadership and communication skills are essential, particularly the ability to coach, motivate, and develop teams. This role represents a fantastic opportunity for a seasoned hotel professional to join a reputable hotel in a dynamic city environment where they can drive successful operations while enhancing the guest experience.