Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,900.00 - $73,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company committed to delivering exceptional guest experiences through operational excellence and innovative service. Known for managing premier hotel properties across various vibrant locations, Crestline prides itself on fostering a culture where hospitality meets professionalism and guest satisfaction is paramount. At the forefront of this commitment is the Courtyard Virginia Beach Oceanfront South/25 Street, a destination renowned for its stunning ocean views and impeccable service standards. This hotel offers guests a memorable stay through a blend of modern amenities, warm hospitality, and strategic operational management that ensures every detail is carefully attended to.
The Operations Manager role at Courtyard Virginia Beach Oceanfront South/25 Street is a pivotal leadership position aimed at optimizing daily hotel operations to maximize profitability while providing guests with an unforgettable experience. This full-time role involves overseeing multiple departments, enhancing workflow efficiencies, and ensuring service excellence at every guest touchpoint. The Operations Manager will spearhead the development and execution of strategies designed to elevate guest satisfaction scores, optimize financial outcomes, and cultivate an empowered and motivated operations team.
In this dynamic role, the Operations Manager is responsible for maintaining high service standards, ensuring staff are well-trained and engaged, and effectively resolving any guest issues promptly and professionally. Collaboration across all hotel departments is essential to achieve operational cohesiveness and exceed guest expectations consistently. The manager will also analyze guest satisfaction analytics, such as GSA scores and customer feedback, to identify improvement opportunities and implement corrective action plans. Budget adherence, payroll oversight, and financial management form critical elements of the position, requiring the manager to monitor expenses and forecast budgets accurately.
Furthermore, this leadership position emphasizes employee development, with responsibilities including coaching supervisors, supporting personnel training programs, and fostering a positive work environment. The Operations Manager plays an instrumental role in recruitment, staff evaluations, and employee relations in partnership with the general management team. The role demands comprehensive knowledge of the hotel’s offerings, including room types, pricing strategies, ongoing promotions, scheduled events, and special requests, ensuring a seamless guest journey from arrival to departure.
In summary, the Operations Manager at Courtyard Virginia Beach Oceanfront South/25 Street is a key driver in aligning operational strategies with the company’s mission to deliver unparalleled guest service and operational profitability. The ideal candidate will be passionate about hospitality, adept at managing diverse teams, and committed to the continuous enhancement of hotel service quality and operational efficiency. Those inspired by the challenge of leading in a fast-paced, guest-focused environment are encouraged to pursue this exciting opportunity with Crestline Hotels & Resorts.
The Operations Manager role at Courtyard Virginia Beach Oceanfront South/25 Street is a pivotal leadership position aimed at optimizing daily hotel operations to maximize profitability while providing guests with an unforgettable experience. This full-time role involves overseeing multiple departments, enhancing workflow efficiencies, and ensuring service excellence at every guest touchpoint. The Operations Manager will spearhead the development and execution of strategies designed to elevate guest satisfaction scores, optimize financial outcomes, and cultivate an empowered and motivated operations team.
In this dynamic role, the Operations Manager is responsible for maintaining high service standards, ensuring staff are well-trained and engaged, and effectively resolving any guest issues promptly and professionally. Collaboration across all hotel departments is essential to achieve operational cohesiveness and exceed guest expectations consistently. The manager will also analyze guest satisfaction analytics, such as GSA scores and customer feedback, to identify improvement opportunities and implement corrective action plans. Budget adherence, payroll oversight, and financial management form critical elements of the position, requiring the manager to monitor expenses and forecast budgets accurately.
Furthermore, this leadership position emphasizes employee development, with responsibilities including coaching supervisors, supporting personnel training programs, and fostering a positive work environment. The Operations Manager plays an instrumental role in recruitment, staff evaluations, and employee relations in partnership with the general management team. The role demands comprehensive knowledge of the hotel’s offerings, including room types, pricing strategies, ongoing promotions, scheduled events, and special requests, ensuring a seamless guest journey from arrival to departure.
In summary, the Operations Manager at Courtyard Virginia Beach Oceanfront South/25 Street is a key driver in aligning operational strategies with the company’s mission to deliver unparalleled guest service and operational profitability. The ideal candidate will be passionate about hospitality, adept at managing diverse teams, and committed to the continuous enhancement of hotel service quality and operational efficiency. Those inspired by the challenge of leading in a fast-paced, guest-focused environment are encouraged to pursue this exciting opportunity with Crestline Hotels & Resorts.
Job Requirements
- High School Graduate or General Education Degree (GED)
- Experience in hotel management or equivalent
- Proficiency with hotel information systems
- Strong leadership skills
- Ability to manage budgets and payroll
- Excellent guest service orientation
- Effective communication and interpersonal skills
Job Qualifications
- High School Graduate or General Education Degree (GED)
- Bachelor's Degree preferred
- Computer skills required
- Familiarity with Microsoft Office preferred
- Experience with hotel information systems
- Proven leadership and team management skills
- Strong problem-solving and communication abilities
Job Duties
- Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
- Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed
- Anticipate guests' and employees' needs and respond promptly
- Always promote positive guest relations
- Ensure that the guest experience is pleasant and positive from arrival through departure
- Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies
- Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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