Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,300.00 - $89,500.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
Paid vacation
Paid parental leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a renowned hospitality and food service company with a rich legacy of over 100 years. As a family-owned global enterprise, Delaware North operates across multiple sectors including sports arenas, national parks, casinos, hotels, and retail. Known for delivering exceptional guest experiences, this company emphasizes career growth, inclusive workplace culture, and diverse opportunities for its employees. Their commitment to hospitality excellence is reflected in their operations worldwide, supporting both part-time and full-time careers in various domains such as restaurants, gaming, operations, and more.
Nu Stadium at Miami Freedom Park in Miami, Florida, is set to become a premier state-of-the-art soccer stadium and entertainment venue, opening in 2026. It will serve as the future home of Inter Miami CF and a hub for world-class soccer matches, concerts, and live entertainment throughout the year. Delaware North has been entrusted with leading the concessions and premium food and beverage services at Nu Stadium. Their goal is to offer innovative culinary experiences that celebrate the vibrant culture of Miami while elevating traditional stadium favorites, creating memorable experiences for guests and fans alike.
The Operations Manager role at Nu Stadium is a key leadership position responsible for overseeing all concessions and commissary activities at one of Delaware North's flagship locations. The successful candidate will play a fundamental role in driving business growth and profitability, ensuring that operational standards in quality, service, safety, and sanitation are consistently maintained. This position demands a seasoned hospitality professional who can lead and inspire a team, implement effective management philosophies, and maintain a culture of accountability and responsibility.
The Operations Manager will be tasked with managing the scheduling, training, and development of team members, fostering an environment of continuous improvement and excellence. They will ensure that policies and procedures align with corporate standards and seek innovative approaches to enhance service levels. Effective cost control, inventory management, and waste reduction will also be critical components of the role, alongside responding promptly to client requests and maintaining alignment with company expectations.
This full-time position offers a competitive base salary ranging from $66,300 to $89,500 per year. In addition, Delaware North provides an annual bonus plan based on both company and individual performance or a role-based uncapped sales incentive plan. The compensation package is designed to reward high performance and dedication, with the potential for higher pay in exceptional cases where candidates exceed the standard requirements.
Delaware North values its employees' personal and professional journeys, offering comprehensive benefits such as medical, dental, and vision insurance; a 401(k) plan with up to 4% company match; paid vacation and holidays; paid parental bonding leave; tuition and certification reimbursement; and generous discounts at company hotels and resorts. The company fosters an inclusive and supportive environment, ensuring equal opportunity for all applicants regardless of race, gender, disability, and other protected statuses.
Joining Delaware North at Nu Stadium means becoming part of a global legacy with opportunities for significant career advancement. The company prides itself on delivering great times in great places and prioritizes the growth and success of its team members. If you are an experienced operations professional passionate about hospitality and ready to contribute to a dynamic and fast-paced environment, this role offers an exciting next step in your career.
Nu Stadium at Miami Freedom Park in Miami, Florida, is set to become a premier state-of-the-art soccer stadium and entertainment venue, opening in 2026. It will serve as the future home of Inter Miami CF and a hub for world-class soccer matches, concerts, and live entertainment throughout the year. Delaware North has been entrusted with leading the concessions and premium food and beverage services at Nu Stadium. Their goal is to offer innovative culinary experiences that celebrate the vibrant culture of Miami while elevating traditional stadium favorites, creating memorable experiences for guests and fans alike.
The Operations Manager role at Nu Stadium is a key leadership position responsible for overseeing all concessions and commissary activities at one of Delaware North's flagship locations. The successful candidate will play a fundamental role in driving business growth and profitability, ensuring that operational standards in quality, service, safety, and sanitation are consistently maintained. This position demands a seasoned hospitality professional who can lead and inspire a team, implement effective management philosophies, and maintain a culture of accountability and responsibility.
The Operations Manager will be tasked with managing the scheduling, training, and development of team members, fostering an environment of continuous improvement and excellence. They will ensure that policies and procedures align with corporate standards and seek innovative approaches to enhance service levels. Effective cost control, inventory management, and waste reduction will also be critical components of the role, alongside responding promptly to client requests and maintaining alignment with company expectations.
This full-time position offers a competitive base salary ranging from $66,300 to $89,500 per year. In addition, Delaware North provides an annual bonus plan based on both company and individual performance or a role-based uncapped sales incentive plan. The compensation package is designed to reward high performance and dedication, with the potential for higher pay in exceptional cases where candidates exceed the standard requirements.
Delaware North values its employees' personal and professional journeys, offering comprehensive benefits such as medical, dental, and vision insurance; a 401(k) plan with up to 4% company match; paid vacation and holidays; paid parental bonding leave; tuition and certification reimbursement; and generous discounts at company hotels and resorts. The company fosters an inclusive and supportive environment, ensuring equal opportunity for all applicants regardless of race, gender, disability, and other protected statuses.
Joining Delaware North at Nu Stadium means becoming part of a global legacy with opportunities for significant career advancement. The company prides itself on delivering great times in great places and prioritizes the growth and success of its team members. If you are an experienced operations professional passionate about hospitality and ready to contribute to a dynamic and fast-paced environment, this role offers an exciting next step in your career.
Job Requirements
- Minimum of seven years' experience in a high-volume environment preferably in sports and entertainment
- Strong concessions and commissary knowledge
- Previous experience supervising
- Excellent written and verbal communication skills
- Ability to manage time effectively both independently and with a team
Job Qualifications
- Minimum of seven years' experience in a high-volume environment preferably in sports and entertainment
- Strong concessions commissary knowledge and previous experience supervising
- Experience in effectively leading a team and commitment to guest service
- Excellent written and verbal communication skills
- Adaptable able to manage their own time as well as the time of others
Job Duties
- Contribute to the growth and profitability of the business with management oversight for day-to-day operations managing all concessions and commissary operations at the location ensuring quality standards are maintained in terms of product service safety and sanitation
- Implement and maintain a service and management philosophy that guides team members
- Responsible for scheduling training and development of team members
- Maintain policy standards culture of accountability and responsibility
- Research and develop new policies and procedures controlling policies that elevate service standards
- Respond to client requests and ensure alignment with company standards
- Manage the process for ordering and maintaining all inventories cost control efforts for labor and waste management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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